Passagier aus San Jose behauptet, ein Waymo sei mit seinem Gepäck am Flughafen davongefahren | Ein Mann sagt, der Waymo, mit dem er zum Flughafen San Jose Mineta gefahren sei, sei mit seinem Gepäck im Kofferraum davongefahren
https://www.nbcbayarea.com/news/local/sj-passenger-waymo-drove-off-luggage/4078004/
23 Kommentare
Notable issues:
>“I pressed the trunk open button, try to get my luggage, but it doesn’t do anything, and it drives away immediately,“ Jin recalled.
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>He said he immediately called Waymo customer service, who told him the vehicle was already on its way back to the depot and could not be turned back around.
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>So Jin flew to San Diego with no suitcase, no change of clothes, and no work notes.
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>Later that afternoon, Waymo emailed Jin, letting him know „we have your luggage safely secured at our local depot!“
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>“While we would love to get this item back to you as quickly as possible, Waymo is unable to cover the cost of shipping labels or courier fees,“ the support team representative wrote, adding that if Jin prefers not to pay for shipping, there is another option. Waymo also offered to give Jin two complementary Waymo rides with the goal of getting him to and from the depot to pick up his items.
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>Jin didn’t feel it was fair for him to pay for the shipping. He also didn’t feel it was fair for him to take the more than two-hour round trip to San Francisco just to retrieve his items.
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>…
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>On Waymo’s web page about lost and found items, the company says it „is not responsible for items left behind in the vehicle after your trip ends and does not provide refunds or reimbursement for the value of lost items.“ Waymo also notes that once a lost item is ready for pickup, it can be retrieved seven days a week at the Waymo depot from 8 a.m. to 6 p.m.
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>Waymo’s web page also notes that the trunk can be opened by pressing the trunk release button on the car or tapping „open trunk“ in the Waymo app. „At your destination, the trunk will automatically open when you exit the vehicle,“ the web page said.
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>Jin said that the trunk on his ride did not open automatically when he left the Waymo.
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>“I already told them very clearly it’s not lost and found, right? I pressed the trunk open button, and it’s just not functional,“ he said.
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>…
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>About a year ago, we interviewed a San Francisco tennis coach who claimed a driverless Waymo took off with his pricey tennis equipment in the trunk.
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>Back then, Waymo told NBC Bay Area, „Waymo’s Support Team operates with the goal of reuniting riders and their forgotten items.”
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>That San Francisco tennis coach maintained that his items were not forgotten.
This looks to be especially problematic for trips involving people who are traveling further afield. Expecting them to come back from further afield to pick up the items that were locked in the trunk seems to be fundamentally unreasonable. Developing a system that is more robust by design so that it’s less likely to result in having items locked away in the trunk might also be worth pursuing in these kinds of vehicles. In the meantime, it might be better for users to avoid using the trunk.
Yeahhhh I’m not using Waymo ever, thanks
Note to self: leave passenger door open until trunk opens.
That’s called theft, due to negligence or not. Maybe the CEO needs to be locked up for a while. Get an injunction against Waymo and start taking their cars away as collateral until this is settled.
Maybe Waymo should, I dunno, detect if luggage is still in the trunk and not just leave?! If they can’t automate something that has essentially been a feature on cars for two decades, then they have no business automating the operation of a vehicle. Of course, I’m referring to weight sensors. Aka what’s in plenty of old car passenger seats. Of course, they can automate it however they want, weight might not be the best solution, but it seems like a simple enough issue to solve.
Doesn’t matter if its automated or a person-driven rideshare; leave the passenger door open until you have all your things – it sends a very clear signal to the driver that it’s not time to drive off yet.
Pro-tip: I travel frequently.
If it’s only you then put your luggage in the back seat. Never remove your hands from your luggage ever.
If it’s 2+ then one person gets out of the car and takes the luggage out of the trunk. Nobody leaves the vehicle until all the luggage is removed OR the driver is far from the driver side door. I will actively tell my +1 „stay in the seat. Do not leave the vehicle until I tell you.“
It’s always a pain but better than losing your luggage…
Never use „Waymo cab“ charging 18 credits
Guy needs to make a police report. That is theft.
Joke service. Not a serious company. Not even remotely close to being operational.
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It’s crazy that Waymo can’t see that covering the shipping of this guy’s stuff back to him would have been way cheaper than all the bad publicity this generates.
This is why I don’t feel bad when I see them getting trashed during protests and takeovers
Remember that automation means the obfuscation of accountability
If you can open the trunk via the app maybe the app should be smart enough to remember that someone put luggage in there and automatically open when it arrives?
>San Jose passenger claims a Waymo drove off with his luggage at the airport
>A man says the Waymo he rode to San Jose Mineta Airport drove away with his luggage in the trunk
>A South Bay man claims a Waymo driverless taxi drove off with his luggage in the trunk after dropping him off at the San Jose Mineta Airport
I don’t know why the article requires 3 different versions of the title before it starts.
Wait … did a Waymo drive off with luggage in San Jose?
Corpoclankers and their owners are not your friends.
It’s great we now have to follow esoteric robot laws to not have a robot steal your shit
Question: why does he have to ride to the depot and back in free way of rides? Instead why can’t the two free rides deliver his stuff without anyone in the car?
Either keep your luggage in the front or leave the door open till you get it. Goes for both normal Ubers and Waymos
As someone who has worked in tech support in the past, where nearly all user support issues turn out to be user error, I would give it 90%+ odds he didn’t actually press the open trunk button and either thought he did, or made that up to shift blame.
Waymo presumably has thousands of riders who use the trunk every day, and we’ve heard about this sort of thing, what two or three times? I’m on the waymo sub and people complain about all sorts of things but rarely this.
Which isn’t to say they shouldn’t improve the user experience. The car should know you’ve used the trunk and make sure you unload, even if you fail to click the trunk open button. They could have a camera in there to detect objects. And they definitely should be able to at least charge a fee and send the car back. But yeah, I doubt his story is 100% accurate.
this would be a devastating plot point in a movie