Ich befinde mich im Moment im Ausland und muss meinen Rückflug ändern. Seit vier Tagen (zu verschiedenen Tageszeiten, darunter spät/mitten in der Nacht/frühmorgens/während des Tages) ist es nicht möglich, Kontakt mit der Fluggesellschaft aufzunehmen. Ich kann sie nicht anrufen, insbesondere nachdem mir im Online-Chat gesagt wurde, dass dies der schnellste Weg sei.
https://www.reddit.com/gallery/1ewntmk
Von JigsawFuzzle
6 Comments
Thanks for sharing
If you bought a flexible ticket you should be able to do it online and pay the difference in the fare. No need to talk to anyone.
If you bought the cheapest available ticket it’s likely that it will not allow changes so close to departure date. They will probably tell you to buy a new ticket. In this case contacting them is also not needed.
They’ve likely outsourced their customer service to the lowest bidder and this is what you get.
You can contact them also via Facebook
Trick is to say to the bot you didn’t get the help you needed and you want to talk with customer service. Multiple times sometimes.
You get a number or a real person sometimes to the chat depending on the time of day and what day it is.
Easier way is to check the customer service numbers and call, but you said that’s currently not possible. Good luck!
>I’m unable to call
>Can’t reach the airline
Pick one