Close Menu
    Irland

    Neues gesetzliches Recht, mit einem Menschen für Finanzkunden zu sprechen

    Share.
    View 10 Comments

    10 Kommentare

    1. Ashamed-End-2138 on

      Good. Those AI customer care bots are useless they just give you the generic stuff you get from a general google search. I have found if you say ‘Speak to human’ it will connect you to a person 50% of the time but some of them are stubborn and insist they can fix your problem, if it won’t connect me to a person after 2 attempts i found if I say something like ‘kill me now’ and it instantly connects to a person, some built in safeguard I guess.

    3. pixelburp on

      And given what I“m reading about costs, watch this latest brain fart from the C Suite class get mothballed once the combo of costs & terrible customer experience accumulate.

    4. LordyIHopeThereIsPie on

      This should apply across all services. I saw a video of people speaking to an ai „doctor“ and unable to get them to connect them to a real person.

    5. Ill_Celebration_4215 on

      To be honest I’ve spoken to a few bank service humans, mainly from far flung places, and the quality of humans is pretty awful also. Like if you’ve a good AI, but a really good one, I’d probably prefer that to some untrained person. 

    6. Robotobot on

      The practical implemenration of this is that the human will repeat what the AI has just said to you.

      I think the real contentious and consequential aspect will be the level of authority that AI and machine-learning will have in terms of decisions being made, and the extent to which human input and consideration will be replaced by human rubber-stamping of AI-made decisions.

    8. Norm654321 on

      they also need to make it illegal for bots to pretend to be a human, if I ask for a human they should not be allowed to pretend they are one.

    10. keanehoodies on

      Totally unrelated, but I wish this included a requirement for any bank operating here to facilitate cash lodgements.

      Revolut become my sole bank after Ulster Bank left the market and the year I was on the dole was a pain in the hoop.

    Leave A Reply