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    Telus erhebt eine Aktivierungsgebühr von 15 US-Dollar für neue SIM-Karten

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    2. Original-Release3085 on

      They act like peasants 😅 they are about to go stand at the street corners to get donations!

    3. cyclinginvancouver on

      Telus is set to begin charging customers up to $25 when they switch to** **a new SIM card, but the company insists the fee doesn’t violate new rules that ban activation charges.

      In a memo distributed to employees late Monday afternoon, Telus says it will be introducing a $15 SIM purchase fee for all new activations across its channels, except web purchases.

      The one-time, $15 charge, which takes effect Thursday, cannot be waived, the memo says. Customers would see it on their first bill, both for physical or eSIM purchases.

      The memo tells staff not to encourage customers to call in to have SIM cards refunded or credited “for any circumstance.”

      An additional $10 shipping charge would apply in some cases.

      It comes just as new rules are set to kick in preventing telecommunications companies from charging customers when they cancel, change or activate plans.

      That policy was announced by the CRTC in March in a move meant to make it easier for consumers to switch internet and cellphone plans. The commission said it hoped to empower Canadians to take advantage of better offers without having to worry about unexpected costs.

      The rules come into effect this Friday. They apply to individual and small business customers of all mobile providers, along with individual home internet customers of mainly large providers.

      The CRTC said activation fees have ranged from roughly $30 to $80, acting as a barrier to Canadians being able to take advantage of competitive offers.
      But Telus says its SIM charge “is not an administrative fee.”

    4. cyclinginvancouver on

      Last month, the CRTC warned Bell Canada that a new $40 “device handling” fee could be in violation of its upcoming rule change.

      A letter from the regulator said the charge, which applies when customers choose to purchase a device along with their wireless service plan, would “not appear” to fall under the list of exemptions to the policy.

      Such exemptions are in place for fees related to optional services and products that consumers agree to purchase, whereas the CRTC letter said a fee associated with providing a phone “may be considered to be an activation fee that is prohibited.”
      Bell has said the fee, which applies to purchases made in stores, online or by phone, is meant to cover fulfilment costs associated with a device order. Despite the CRTC’s warning, the charge hasn’t been eliminated.

    5. bodaciouscream on

      I don’t understand why they don’t just make the cost of the SIM higher… Why bother calling it a fee and testing the limits of the CRTC?

    7. JellyTsunamis on

      Is this for physical sim only? Is esim exempt? Are physical sims even used anymore? It’s probably been 4-5 years since I used one.

    8. space-dragon750 on

      phone companies be doing phone company things. def seems like a slimy attempt to get around the new regulations

    10. bblzd_2 on

      Telus making our telecom choices that much simpler by removing themselves from the race.

    11. DryMeeting2302 on

      Another Canadian customer protection law with a bunch of loopholes. Just look at the Air Passenger Protection Regulations, it sounds strong but airlines can use ‚within our control but required for safety‘ excuse to get away from compensating you.

      Disappointed but not surprised.

    12. morelsupporter on

      government needs to just blanket „no activation fees of any kind“

      this is obviously an attempt to find revenue after the activation fees were outlawed.

    16. bobbycaldwel on

      Esim as well? Charging for something that doesn’t exist is a straight scum bag move.

    17. Proper-Bee-4180 on

      Can’t activate without a sim
      Charging a fee for a sim
      Charging a fee to activate

    22. Entegy on

      Charging $15 to activate an eSIM, our telecom industry is an absolute joke.

      I could see, on one hand, that as eSIM rises, you charge for a physical SIM like companies do to mail paper bills. (EDIT: I men keeping the fee on physical SIMs, not that they ever gave us free SIM cards)

      But to charge for eSIM activation, a process that should be entirely automated, is an utter ripoff.

      eSIM activation should be able to be done entirely within the customer’s online account portal, no bullshit fee and no human interaction required.

    24. jojowasher on

      Charging for an e-sim should be illegal, let alone charging „shipping“ and then shipping a postcard with a QR code on it.

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