Ich habe für morgen früh eine Fahrt mit 4 Zügen gebucht. Die zweite Etappe (Berlin nach Frankfurt Oder) wurde gestrichen und durch einen Bus ersetzt, aber ich werde den Bus um 12:35 Uhr natürlich nicht nehmen, und der nächste Bus fährt erst um 14:35 Uhr, was mich mit mehr als zwei Stunden Verspätung an mein Ziel bringt, sodass ich dort festsitze und keine Möglichkeit habe, zu meinem endgültigen Ziel in Polen zu gelangen. Darf ich den früheren ICE (Bild links) nehmen, obwohl nicht der ursprüngliche ICE von Karlsruhe nach Berlin betroffen ist?
Und wie kann ich diese Informationen in Zukunft selbst herausfinden? In der DB-App gab es kein Tool oder ähnliches, mit dem ich eine alternative Verbindung auswählen konnte. Es wird mir nur gesagt, ich solle mir die Fahrpläne ansehen, aber ich weiß nicht, was ich dann nehmen darf und was nicht.
Habe ich auch Anspruch auf eine Rückerstattung meiner Sitzplatzreservierung?
Prost und danke!
https://i.redd.it/ebds1a6mdkyg1.jpeg
Von flyingVictor12
8 Kommentare
Yes. If you will be delayed more than 20 minutes at your booked destination, you can take any DB train (RB, RE, SEV, IC, ICE, RJ, RJX). Theoretically not only on the booked day, but on any day in the next 12 months.
You can find these information with googling „DB passenger rights“ https://int.bahn.de/en/booking-information/passenger-rights
You are usually not allowed to do that unless you bought a flex ticket which is extremely more expensive but fulfills the sense of buying the route for the whole day and not the Trains so you could get any train in this direction as you please but I don’t think you spent the 100-200€ more for that because no one will… in the best case you go to a so called „DB Reisecenter“ (DB customerservice) and talk with them about a solution. Maybe you will get a refund (usually you can refund your tickets until 24h before the ride) but maybe they will change you ticket to the earlier Train if you are lucky.. you can also make a phone call if you wish. Just look the number up on the internet under „DB Reisezentrum“ but I will reckon you to go there in person for your own understanding of the system since you are not German (I suppose) but you can also do both (the phone call and show up there) the Customerservice usually is at every station and I know there is a big one at Karlsruhe Hbf because I live around there.
I hope this helps and excuse me for my confusing writing 🙂
Typically not, but does it say «Use any train» (if you can’t find it here, it might be under the ticket section)? If it does within the app, take a screenshot of it. Once you get this notice, that’s final and you can use an earlier train on the same day, or of course also a later train. And you do not have to follow the Karlsruhe-Berlin route directly, for example if the intended train passes through Cologne, you may also use one that goes through Kassel (or will require an stopover there) upon getting this notice.
What you can’t do is doing unreasonable things with the ticket in such a case, for example going to Basel with it and telling you want to get a connection there to Berlin. Seat reservation should be refundable.
I know the regional trains from Berlin to Frankfurt (Oder) aren’t running regularly, but I’m not sure if that affects your reservation since this happens quite often. I think the ICE ticket is what matters in the end, and since it’s not delayed, I don’t think you can just take any ICE train. But that would be my guess
If the expected delay at the end of your journey is at least 60 minutes (for international tickets), you are not required to take the the train you originally booked. This is very likely the case here. The ticket as a whole is what matters here, not the individual trains. As long as you just take a different train operated by Deutsche Bahn (such as ICE 378), there is nothing to worry about. Just get on and take a seat that is free.
Travelling with DB, every ticket becomes a Flexi-Ticket eventually.
Yes. Given that you would be more than 20mins late, you can ride whatever train you want.
If your original connection gets canceled you can use any train on that day to reach your destination.
Now that your question has been answered, I wanted to point out something you wrote on the screenshot. It has no practical relevance for your journey, though.
The bus on the left is not a replacement for the RE1 on the right. It replaces your Eurocity that would normally begin in Berlin. The RE1 is only cancelled on the section between Erkner and Fürstenwalde where a different bus service replaces the regional train.
This means that the Bus 40049 (replacing EC 49) is only valid with a ticket for long-distance trains. If you had planned to take the RE1 with the Deutschlandticket, you wouldn’t be allowed to take that bus. The type of ticket is what matters here. You have a ticket that includes an ICE and an EC, meaning you can take the long-distance bus even though you originally planned on taking a regional train on that section.
For some reason, the EC was already cancelled when you booked the ticket but the RE1 was still shown running as normal. In the meantime, the timetable has been updated and now the RE1 is cancelled as well.