Toshiba weigert sich, eine große Festplatte zu ersetzen, für die eine Garantie bestand. Das Unternehmen bietet eine Rückerstattung des Kaufpreises und nicht des höheren aktuellen Verkaufspreises an
https://www.tomshardware.com/pc-components/hdds/toshiba-refuses-to-replace-large-hard-drives-under-warranty-the-company-offers-refunds-at-the-purchase-price-not-the-post-shortage-price
9 Kommentare
So once again – a post with an article about a reddit post. I feel like this shit should be banned because it turns into some kind of infinite engagement glitch.
Why would it refund at higher retail prices when it wasn’t bought for that price…
I consult in the consumer electronics warranty space. The liability the company considers it has toward a customer for a failed product is never greater than the original purchase price. Nothing strange about that. The huge price increases are garbage, but these two facts exist separately when it comes to warranty claims.
Similar thing happened to me with Western Digital. Bought two identical drives off Amazon for $400 each in November 2025, they were back ordered for 2 months. When they arrived, one was dead on arrival. The price of the drive was now $600.
Amazon would refund, but not replace the DOA drive. Suggested that I call WD support.
WD would only replace the DOA NEW drive with a refurbished one. I called BS, saying I purchased a new drive that they should replace with a new drive. They said I should call the reseller.
‘Murica! Land of the fee.
So a warranty is working as intended. Wonderful. What a waste of news.
Most people dont know this but in almost every warranty the mfg is allowed to either replace it or refund you 100% of the purchase price. You are not entitled to anymore than this, and either option is at the manufacturers discretion . We’ve seen this happen with some GPUs as well like RTX 4090 where they have no stock and end up offering a lesser 5080 or a refund.
Their liability is never more than the purchase price, in the past they may have goodwilled some higher end replacements but in a market where prices are sky high and availability is at all time lows its not surprising they are choosing the refund route.
The liability under warranty is up to the purchase price, otherwise you could argue that they should be liable for things like the value of whatever was stored on the drive, if you didn’t have a backup. Of course they aren’t refunding a new, higher price.
I don’t know if it’s the same policy for everyone but considering the client is a company (200* 20TB HDD), and not an average user, I don’t really feel concerned. If this company isn’t happy with what Toshiba is doing, they can get a lawyer instead of posting on reddit.
Toshiba is doing that because they say they’re out of stock, but they are also responsible for managing their inventory and ensuring they have enough HDDs on hand to replace those under warranty.