Quelle: Ich leite eine KI-Rezeptionsfirma. Ich habe ursprünglich damit begonnen, unsere Daten zu analysieren, um festzustellen, ob es Trends zwischen der Stimme unserer Kunden und der Stimmung der Anrufe gibt. Das brachte mich dazu, mir anzusehen, wie oft Schimpfwörter bei Anrufen verwendet werden, und ich wurde neugierig, in welchen Bundesstaaten und Branchen solche Schimpfwörter vorkommen "am unhöflichsten" Anrufer. Für die Analyse wurde Python (Pandas) verwendet.
Hier ist der Link zum vollständige Analyse. Das ist nur zum Spaß, um es klarzustellen. Ich glaube nicht, dass dies einen Hinweis darauf gibt, welche Staaten unhöflicher sind. Eigentlich hätte ich ganz andere Ergebnisse erwartet…
Der landesweite Durchschnitt liegt bei 1,23 %, was bedeutet, dass etwa einer von 80 Anrufern überhaupt Schimpfwörter verwendet. Alaska hatte die höchste Rate (6,33 %), allerdings mit nur 79 Anrufen. Oklahoma ist mit einer soliden Stichprobengröße am höchsten. 4,35 % von fast 3.000 Anrufen. In North Dakota und Montana gab es keinerlei Obszönitäten, obwohl es in beiden Fällen nur wenige Stichproben gab.
Einige Vorbehalte:
- Ich habe die Vorwahl als Proxy für den Standort verwendet, aber das ist nicht perfekt, weil die Leute umziehen und ihre Nummern mitnehmen
- Einige Staaten hatten sehr kleine Stichprobengrößen. Staaten mit weniger als 200 Anrufen habe ich mit einem Sternchen markiert
Bearbeiten: Einige Leute haben auf ein paar Tippfehler hingewiesen, deshalb habe ich hier eine neue Version hinzugefügt: https://cdn.prod.website-files.com/675adfb744c5476c718cc9b3/69de443bff0fe645bee30573_Heat%20Map.png (OR beträgt 1,12 %, nicht 1,27 %. Long Island sollte ungefähr die gleiche Farbe haben wie der Rest von New York. KY beträgt 1,31 %, nicht 1 %. VA beträgt 1,28 %)
Von ucfknight95
47 Kommentare
Start soliciting money for donations, and you’ll add another digit across the board
An ai receptionist company. I wonder why the results are what they are…
nobody wants to talk to a fucking robot that’s why the profanity is high
Long Island is colored differently than the rest of NY. And a Bot receptionist, of any kind, likely gets more profanity than a human.
I take issue with the assumption that more swearing equivalent to rudeness.
As a New Jerseyan, NJ and NY being on the polite side is wild to me
You left VA’s percentage off on the map.
Ok now lets do the Big business lol, in the trenches of ISP support its pretty much every call.
AI callcenter does a lot of heavy lifting over here. I am making it a point to always be nice and polite to employees, the people you talk are not the one making decisions and just try to get some (way to low) money. I worked service jobs myself so I know how tough it can be.
But fuck AI. Just give me an employee who actually understands my question.
Pretty sure I account for a good .02% of Colorado’s just by myself 😆
Finally, a map that’s not just population density or socioeconomic status… What the fuck is up, Oklahoma?
Don’t often see maps that cast us okies in a *positive* light. Thanks for sharing, OP!
Are the colors random? Why is pa orange and or green?
Can you actually be rude to an ai receptionist, though?
Why are WA and OR different colors?
Replace the clanker with a human, then redo the stats
I guess Oklahomans really aren’t OK.
I don’t like that level of profanity use is directly related with rudeness.
Also, these callers are speaking to an AI it sounds like? Most people know that using profanity to a computer can trigger a rerouting to a human. Also using profanity is something adults do to articulate a message, not necessarily rudeness
Oklahoma mogging Texas as usual
I’d be using profanity too if I had a stupid AI bot calling me but cool infographic I guess.
Define profanity for us, to help understand what is registering as such.
I’ll add another data point for you.
Fuck AI call centers. Fuck them all the way off.
Either let me speak to a human, or just put me on hold until I cab speak to a human. If i wanted an automated menu, I’d go online to your website. The reason I dialed the fucking phone was to talk to a human. That’s literally the entire point. Otherwise, I’d just search for the solution on my own. But to get to the point where I’m dialing the phone means I’ve exhausted all other options and I need a human.
Profanity is not always the same as rude. Some people in some places use “fuckin’” the way people in other places use “uh”. Do you have any sentiment analysis that shows whether the profanity is just regular speech patterns, or if it is rooted in anger/frustration?
We’re going to keep using profanity until you start employing actual people.
NY being so low makes me question all results
Send this to Orbitz so they know where to target their ad campaigns
I’d curse too if I was having an issue and got put on with some clanker
For once… and surprisingly in this case… Utah isn’t at the very top on one of these maps!
I’m calling BULLSHIT on NJ. I mean growing up my mom’s favorite curse word for others was mother f*cker c*cks*cker. And as wild as she was she wasn’t calling me that lol
I hate everything about this
As a New Yorker, seeing that Oklahoma, a state absolutely COVERED in Jesus and God billboards, is 4x higher than NY is nuts. What the fuck?
An important point is that using profanity when talking to an AI call center is a good way to reach a human.
… you know I was SURE Rhode Island would be red
If I call for customer support and have to deal with an AI agent, you can bet your ass I’m cursing at it until I get to a real person. I’m surprised the numbers aren’t a lot higher.
As someone from Oklahoma we are mostly cussing at the robots not the people
What an absolute shower of pussies, twats and arseholes. 😀
Those are rookie numbers.
Scottish primary schools have more profanity than that… And are better for it.
When AI first started being using phone calls, I found that using profanity increased the speed in which I got to a functional part of the phone call.
Sometimes I use profanities specifically because of that.
I wonder how many people have come to that same conclusion.
The 0% states with less than 200 respondants should not be included in the colorscale, IMO
100% of robot calls to me get profanity.
Data flawed. It is impossible to be rude or polite to an ai as it is not a real living being and has no feelings.
I’m from CT. This is f*cking fantastic.
I’d love a heat map just to see how cherry red Philly would be lmao
Proud of us. Go fuck yourselves (CT)
Moved from fuckin’ Connecticut to fuckin’ Ohio 20 years ago. I noticed that midwesterners frowned on me speaking in a stream of profanity all fuckin’ day and modulated my vocabulary. Now when I go back to CT it’s jarring.
I met some old retired Italian lawyer in Cincinnati who had a thick NJ accent. I had no idea what he was doing here, so my mind automatically went to “witness protection”. He says “ you know what I miss most from back east?” We both said “nobody uses fuckin’ profanity” in unison.
Plus the pizza sucks west of the Appalachians.
The AZ, NM, OK, AR stretch is odd to me. The highest sandwiched between some of the lowest.
As a CT native…can confirm. I remember a friend coming over for Thanksgiving and he was asked to give the blessing. He started with, „Fucking, uhhh, let us pray.“
This probably says more about the businesses in each state using your AI service then the general behavior of the people of each state.
Unless all your clients are nationwide.