Die Kanadier müssen möglicherweise bald länger darauf warten, dass ihre Beschwerden über Flugreisen gehört werden
https://www.cbc.ca/news/politics/funding-to-clear-backlog-air-passenger-complaints-9.7127811
Die Kanadier müssen möglicherweise bald länger darauf warten, dass ihre Beschwerden über Flugreisen gehört werden
https://www.cbc.ca/news/politics/funding-to-clear-backlog-air-passenger-complaints-9.7127811
15 Kommentare
What else is new 🙄
Is this even possible? Are they factoring on life expectancy going up or something?
Our government is so incompetent. An additional $76M to clear the backlog and it doubled. Throw more money at the problem every time….
Honestly, they should just overhaul the system and make it so that the companies are at fault by default if they can’t prove it otherwise within X amount of days.
This is what we keep hearing about AI is good for right? If the companies can’t create an agent supported by a human to find the correct information in a speedy manner, then what the fuck are we doing?
So yeah, fault by default, and make the companies defend it. But you know, Carney is in bed with the airlines et al. so might as well shit in one hand and hope in the other to see which fills up first.
Do not mess with the monopolies. It’s the Canadian way.
I’ve already been waiting 3 years though
How can you wait longer than forever?
I’ve been waiting 3 years +
Lol
Mine took over 2 years. Unreal.
I’ve been waiting eight months and my complaint is still in the queue. Honestly forgot I had filed a complaint for a delayed flight (>12 hours and Air Transat wouldn’t compensate me) until I saw this post.
Does it really matter how long it takes WestJet to say „No. Not our fault“? A day, a week, a month or a year? They’re still going to say No.
We were recently delayed by 26 hours. They knowingly sent a crew that was over their daily flight hours and had to be grounded. So they had the plane and the crew there, and we were still 2 hours late leaving (from their scheduled take off time!).
Who is even. Listening …
Almost 10 years ago I was flying on numerous American Airlines out of Canadian originating airports. My luggage was delayed by 48-72 hours twice. The airlines compensated me with zero questions and within a short time had a check. No government involved. Not sure why we have this system that only allows airlines to come up with excuses.
They should follow through with charging the airlines for complaints then. The CCTS for telecoms charges the companies for every accepted complaint thereby funding the program and incentivizing companies to resolve complaints before they’re adjudicated.
Oh, but the Liberal government purposefully are delaying and sitting on this already-passed solution:
https://www.cbc.ca/news/gopublic/airline-passenger-complaints-delay-fee-9.7038661
The Canadian passenger rights regulations are a joke when compared to the EU ones. And even these weaker rules cannot be enforced. When they screw up, the airliners are offering you a voucher – which is basically a discount for another future flight you have to book with them.