Burger King wird mithilfe von KI prüfen, ob Mitarbeiter „Bitte“ und „Danke“ sagen | Der KI-Chatbot „Patty“ wird in den Headsets der Mitarbeiter zum Einsatz kommen.
https://www.theverge.com/ai-artificial-intelligence/884911/burger-king-ai-assistant-patty
43 Kommentare
Yes, they *should* be saying „please“ and „thank you“.
No, mass surveillance is not how this should be getting checked.
I would boycott Burger King, but it’s hard to boycott somewhere you already don’t go to more.
We taught AI how to be human, and now AI is teaching us how to be robotic.
Im sure the AI making mistakes wont ruin peoples lives over this!
Im sure the next step isnt using cctv or cameras on POS’s to track wether or not theyre smiling!
Im sure petty managers wont also filter and flag mentions of their name to uphold and demonstrate the tiny amount of power they have over other team members making slave wages!
Im sure this wont erode all sense of autonomy and self identity from those workers while being surveilled constantly, mimicking a social credit system!
Reminds me of this short story:
https://marshallbrain.com/manna
> The “robot” installed at this first Burger-G restaurant looked nothing like the robots of popular culture. It was not hominid like C-3PO or futuristic like R2-D2 or industrial like an assembly line robot. Instead it was simply a PC sitting in the back corner of the restaurant running a piece of software. The software was called “Manna”, version 1.0*.
I’d rather a genuine conversation with someone than forced corporate speak.
AI is massive overkill to just detect those words. I guess they like wasting money.
**Alright – who let JD take over BK?** Sheesh – no wonder he was MIA for a while last year. ¯\_(ツ)_/¯
‚The technology isnt the problem‘, yes the hell it is, AI will be increasingly used in manipulative, controlling ways by the powers that be because they want to. Hellish mix of corporatism and technocracy
So people making minimum wage get monitored by Skynet to see if they say the right words and if not they’ll get disciplined or fired, but the CEO of the 10th largest company on the planet is allowed to be in a k hole constantly?
This feels dystopian in a really petty way. I get that customer service matters, but having AI monitor whether someone says “please” or “thank you” inside their headset sounds exhausting. If Burger King wants better vibes at the counter, maybe start with staffing levels and pay instead of politeness surveillance.
Also curious how this plays out in practice. Are people going to get flagged for tone too? Feels like a slippery slope once you start quantifying basic human interaction.
Thank goodness the robots will police our humanity.
Think of if they invested in their employees happiness and a living wage. Bet they wouldn’t have to worry as much about please and thank you. Fucking more enshitification and for what a transactional interaction where it is expected that the person you are having the conversation with may very well not be pleased.
This is more disgusting than BK fries.
I’ll take a massive waste of time, money, and resources for 1000, Alex
Welcome to Burger King… I love you.
Will it count how many times the employee whispers into the headset „Fuck AI“?
Well, their food is carp, so they have to be polite.
Burn the world resources to monitor ‚Please‘ and ‚Thank you‘! Well done
> Thibault Roux, Burger King’s chief digital officer, tells The Verge that the company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.”
Thibault Roux sounds like a cartoon villain name. And his actions aren’t doing him any favors.
technology is amazing, it’s always humans that will let us down
Can it detect when they fuck up my order so often that I stopped going there years ago?
Gotta make sure those wage slaves are on their best behaviour.
This is pathetic. Torturing minimum wage workers with this garbage. Can we get an AI that keeps CEOs from being pedophiles instead?
“Welcome to Burger King, I Love You”
Welcome to burger king, I love you
This is dystopian as hell.
Yet another reason I’ll never go to Burger King.
Seems like an opportunity for malicious compliance… I wonder if it can count curse words per minute…
As a customer, that’s creepy af
I’d rather AI guarantee that my burger and fries were hot.
WTF? I guess it’s okay for our jobs to actively brain wash us now. Controlling and conditioning our behaviors. Who needs robots when we can just convert. I’m not touching this place anymore. I didn’t go alot but now I’m staying away.
Using AI to micromanage. A shitty MLM boss’ absolute dream.
Remember to say please and thank you while you live in controlled poverty.
I don’t eat at Burger King because the food is hot garbage, but now I wish there was a way to patronize them even less.
this isn’t going to stop at „please“ and „thank you“ eventually it will be able to coach the employee so that basically they will be animatrons regurgitating what the AI tells them. Talk about un-skilled, eventually you won’t need to even understand what you are saying or how you are saying it just go along with the programming. How hard will it be a few years down the road to replace most employees with AI completely people won’t even notice, teach some robots to make burgers and pretty soon Burger King will be an IT guy and a security guard.
Corpo-speak good.
Welcome to Burger King, I love you!
This reminds me of all those corporate mandated phrases we had to say in retail in the 90’s. You sounded like a weirdo saying them and they pissed off customers.
It’s never about making a better product, is it.
Ah yes, the JD Vance AI.
Ugh it’s already a shit job these people have to cope with and now they have to pretend they’re psyched to be there? Gross.
Next up: a BK crown but with a shock collar connected to Patty
Ngl this the type of shit to make me punch my boss at review time
I want a BK burger that tastes like the 90s, they can tell me to go fuck myself if get that.