Die Bearbeitung einer einzigen Fluggastbeschwerde dauert einen ganzen Tag, sagt der Direktor von Transport Canada
https://www.theglobeandmail.com/investing/personal-finance/article-transport-canada-complaints-airlines-vincent-millette/
Die Bearbeitung einer einzigen Fluggastbeschwerde dauert einen ganzen Tag, sagt der Direktor von Transport Canada
https://www.theglobeandmail.com/investing/personal-finance/article-transport-canada-complaints-airlines-vincent-millette/
13Â Kommentare
That makes no sense whatsoever.
Glacial. Did the airlines come up with the process or the politicians?
Give them less reasons to complain then.
Why cant we just copy the European system?
Just approve every complaint. Rubber stamp them all. You get 400 bucks, you get 1000. Maybe then the airlines will stop sending every legitimate claim to the CTA to intentionally clog the system and delay payment for years and years.
Ive had a claim in the queue for over 2 years and they dont even report what my position in the queue is anymore because its so slow to process. By the time they eventually pay me 1000 bucks, itll only be worth 800 2023 dollars….
It’s all a game to the airlines. Make them pay and eventually they’ll invest in a more reliable operation instead of having to pay out passenger complaints.
Is this a joke? A single flight delay would generate enough complaints to require paying a public employee full time for a year? How the hell is that supposed to work?
A few years ago they delayed my flight to wait for another one that was late.. so everyone on my flight lost the connection, air Canada didn’t give hotel vouchers to everyone, saying that we would get paid back after sending the receipt.. guess who’s refund got denied?
Air Canada really needs to step up
Ive been waiting 3 years
So they don’t just investigate for everyone on that flight ? Sounds like a waste…
Wow, I’ve been checking my emails waiting for a response as I filed at the end of December. After reading these comments, I guess I won’t hold my breath.
My sister (who is 15) was forced to overnight in the airport. She couldn’t get a hotel, they didn’t offer a food voucher or anything. It was a pretty terrible experience for her.
I just got $400 (x2) from Westjet a couple of weeks ago from my complaint that was submitted in January of 2023. Took three years…
This is done by design lol. Of course it doesn’t take an entire day to resolve a single complaint. The idea is that it becomes pointless to complain and the airlines reduce the amount of compensation.
r/notthebeaverton