WestJet-Beschwerden führen zu einer Änderung der Strategie zur Neukonfiguration der Kabine
https://www.ctvnews.ca/business/article/westjet-goes-back-on-plan-to-reduce-legroom-on-planes-following-feedback/
WestJet-Beschwerden führen zu einer Änderung der Strategie zur Neukonfiguration der Kabine
https://www.ctvnews.ca/business/article/westjet-goes-back-on-plan-to-reduce-legroom-on-planes-following-feedback/
41 Kommentare
Good, glad the public outrage might make them change course
Was it the complaints? Or did they see ticket sales dip once word of their new cattle car configuration started to spread?
Just gonna walk soon
They’ll find a different revenue stream. Enshitification will do that. Stock price has to go up but the revenue streams are already tapped out. Only thing to do is reduce expenses. Gotta keep those quarterly profits growing.
>WestJet says customer feedback and operational data prompted the airline to change
„Operational data“ aka they saw how many customers cancelled their flights and rebooked with Air Canada or Porter.
the executives who pushed those seat changes to squeeze more money per flight should be fired
Well, I won’t fly WestJet anymore, so their plan wouldn’t have affected me, but it sets a dangerous precedent in the market. I will be choosing wisely moving forward…but a terrible move WestJet!
My mom’s a 20-year loyal WestJet user, for any trip she first goes to their site instead of Google Flights. I showed her that video and she bookmarked the Air Canada site lol.
Okay, okay. We will make the seat pitch smaller than 28 inches.
Seen this before. Something is introduced, there is outcry, gets rolled back then in a year or two they reintroduce it and it’s accepted with little outcry.
Coming soon, pay for your personal item.
Some tickets they dont even allow carrying anymore, even if you pay for it, which you shouldn’t have to do in the first place.
Westjet came into the market as an Air Canada alternative. Now its a Flair alternative and when im able I’ll take Flair over Westjet now anyway and save a couple bucks because its the same experience.
Question now is how much urgency does WJ have to send these frames back for reconfig and quickly? When half the fleet is still wearing the old livery or livery from Swoop/Sunwing, I don’t think there’s too much incentive to book shop time to get them done.
I *literally* just upgraded our seats to Mexico not even 20 minutes ago and wrote an email to West Jet about how this would be our last trip with them.
I watched the new video of the 6’5 guy from Sask with his knees crushed against the seat , and as a fellow tall person, I could feel the agony through the screen.
So $700 later I’m now angry, but also relieved they actually decided to change course.
They should firing the people that thought this was a good idea .
It’s funny when you think you’re the market leader and pull this crap off and all of a sudden you lose sales.
I’m 6’1. I already don’t fit well in most seats, like at all. This will break my knees.
I’m not freakishly tall but the current incline means my shoulders are pushed forward by the areas typically going up around someone’s neck for support. 1 long flights are ok… 4 hour flights are intollerable.
What were they thinking when the idea was first floated? Those folks are still there at West jet so they’ve shaken my trust in them big time.
Public outrage is the only way to protect ourselves from our hypercapitalist overlords.
Yeah and what about all our complaints about the standard seat spacing?!
No shit lmao
They deserve every bit of hate they get for this
Fast-forward six months: WestJet raises baggage costs again.
Seems like a great way to go out of business, so this is smart. Now if we can get all the car brands that want you to subscribe for seat warmers etc to wise up
“WestJet tried seat pitches that are popular with many airlines around the globe as they serve to provide affordable airfares,” said Alexis von Hoensbroech, CEO of WestJet Group, in a release”
Ya, in places where you can fly for $20. WJ is not a cheap alternative.
I am going to research, but does anyone have a link as to which planes/flights/airlines have what seat size?
“WestJet tried seat pitches that are popular with many airlines around the globe as they serve to provide affordable airfares,”
Is this the corporate version of „I have a lot of friends who said…“
Private equity will never concern themselves with your problems. Profit again and again until the company is almost bankrupt then sell to a sucker.
You are just cattle.
Wow, finally public pushback worked!
But know, WestJet’s old configuration had a 30” pitch, Air Canada outside of Rouge has a 31 or 32” pitch. You’re still likely to be more comfortable on an AC flight vs WestJet.
Yay. No fire your executives and board members that pushed for this.
It cost WestJet nothing to just be a normal airline with normal seating.
Now you’ve damaged your brand even more than it was already.
“WestJet tried seat pitches that are popular with many airlines around the globe as they serve to provide affordable airfares,” said Alexis von Hoensbroech, CEO of WestJet Group, in a release.
What a scam.
Popular where?
So they’re trying to be Ryanair, but not offering discount airfares.
Just because they went back on this plan doesn’t mean they won’t hatch a different one.
We saw it when bags were free, live seat back tv, etc – they change it, get pushback, retreat, and then do it again later once people are conditioned to the idea
Ironically this is the Reddit promoted ad from WestJet at the top of the thread for me:
„There’s a new interactive way to bid on cabin upgrades 24 hours before departure. Place a bid for a seat in Premium or Business and see where you stand on the real-time leaderboard. Look for the link to join the auction during online check-in or in your check-in reminder email.“
Fucking auctioning for seat upgrades?
Not convinced. Still not flying with them. They will just slowly roll it back when people stop paying attention.
They realized that they can’t squeeze more money by stuffing more people into every plane when half of the seats are empty.
r/westjet we did it REDDIT!!
There comes a point where your seat configuration is not only unsafe in an emergency, but unhealthy for people that need to be able to stretch their legs. Not all medical conditions are visible. If in an emergency you aren’t able to get out quickly and are hurt, is the airline now liable because of the seat configuration.
I hope people will remember what WestJet did (eg. narrow down the leg room) and avoid using WestJet at all costs and then WestJet and their execs feel this majorly in their bottom line.
I booked a flight last week. I never even looked at Westjet.
Time for a name change to WorstJet!
I was flying WestJet for a 5.5-hour flight recently and got put onto a new Swoop-branded jet. Walking down the aisle to the back (I was seated in the second-last row), I thought, „Am I imagining things or does this plane feel smaller than it should?“ Sat down in my seat and immediately realized I was locked into the most cramped seating arrangement I’d ever experienced in my life. After just a minute of being seated, I thought I was going to have a panic attack at some point if I had to spend nearly 6 hours confined like that. Thankfully I didn’t, but I resolved not to fly WestJet again unless they improved their seating room. Also, I should note: I’m not a large person! I’m 5’4″ and 130 lbs! WestJet can kick rocks as far as I’m concerned.
Wow all for another row. All of that ridiculousness for what 300-500×6 worth of revenue per flight?
I know it adds up over the course of 200-400 flights a day but damn they probably could have made that by adding another premium row.
Imagine tanking your entire brand for **six** extra fares per flight.