Für mich persönlich ist das Beenden von Chatsitzungen durch einen Agenten ein neuer Tiefpunkt. Vielleicht alle durch KI ersetzen.
https://i.redd.it/ic0kghnsae6g1.png
Von wpisdu
Für mich persönlich ist das Beenden von Chatsitzungen durch einen Agenten ein neuer Tiefpunkt. Vielleicht alle durch KI ersetzen.
https://i.redd.it/ic0kghnsae6g1.png
Von wpisdu
30 Kommentare
Mohamed was done putting up with your negativity
Have you tried ordering it again?
Well did you place another order?
Salah’s really struggling at the moment.
I left Vodafone for Gomo because if I’m going to get fuck all support I might as well be paying fuck all for the service.
Hi Mohamed here. Could you kindly place another order?
I’d assume he’s likely to be working for some outsourced contact centre somewhere, has no access to the information, is badly paid and doesn’t care tbh. The reality of those companies‘ customer contact centres is they’re usually not very attractive places to work – they are often left dealing with questions they have no answers to – as the systems don’t give them access to the information they’d need to respond.
This happened to us as well.
They told us to go to the shop to buy it.
Edit: we did not buy anything from them. And also never will probably
> Maybe replace them all with AI.
Looks like they have.
That is AI
Mohamed doesn’t give a shit about your order.
Wow that may be the most helpful I’ve ever seen someone be 😂
MohamedGPT
Hahahahahahahahahaha really impressive levels of not caring
Make it merit based: replace the waste of space ones like this one, with AI. Keep human jobs for people who can actually bring something vaguely resembling customer support to the table.
Or in the case of Vodafone, maybe just replace the entire customer support portal with a static page that says „Sorry, fock off (just being honest)“.
Tell them to fo the needful.
The AI is just a que to make people quit before they get to Mohamed. It saves Mohamed the work of hanging up himself.
Companies need to be forced to give proper customer support. This is them avoiding their obligations by offering the worst possible version of customer support. We have an issue at work with Vodafone where they set up a new line at double the rate of our old one, didn’t tell us about it, didn’t cancel the old one and we are now bouncing around their customer support trying to get it delt with.
First they outsourced to cheaper countries. It wouldn’t surprise me if they are constantly slashing those cost too, they are probably using one of those call centres that moonlights as a scamming agency too, because they would be cheaper.
More useless AI shite. Also, the system is designed to be frustrating so more people give up. It saves them money.
Developers be like Jaysus, every name for the AI is taken… ah sure feck it we’ll call it Mohammad.
I actually love the passive aggressiveness of the way he says „kindly“.
AI would at least try and be more helpful. On the chat ask to be escalated to a manager
Last time I contacted them by chat I got a spam call immediately after
This happened to me too & then they said I needed to go into a shop and to place the order. I asked why and they said some information was missing from what I filled out online. I asked what information and they said they couldn’t tell me. Then I went online with 3 and switched to them
Hey, might be a good sign to go elsewhere with your business.
i experienced the same. No empathy whatsoever and no ‘customer support’ was given, worse is I asked for a manager and it was the same!
+1 for 48
I really hate the word kindly
I work for Three. If you want a phone i can actually give you some service
Mohammed, on this occasion, did not do the needful
I’ve been staying with Vodafone on BB as every year I ring up and get a discount which keeps it less than others.
But ringing them up and talking to them is insane. I could swear the moon landing had clearer radio signal than the Vodafone support centre.