Hallo zusammen, ich hoffe, dass mir hier jemand einen Rat geben kann.
Vor ein paar Monaten reisten meine Frau und ich nach Deutschland und brachten unsere Katze mit. Ich habe ein Hotel speziell gebucht, weil es im Inserat stand „Haustiere erlaubt“ (und das steht auch heute noch).
Am Morgen des Eincheckens rief ich im Hotel an, um zu bestätigen, dass alles in Ordnung sei, und plötzlich wurde mir gesagt, dass Katzen ausdrücklich nicht erlaubt seien. Es gibt nichts auf ihrer Website oder auf Booking.com (wo ich das Hotel gebucht habe), in dem Einschränkungen für Haustiertypen erwähnt werden, nur dass möglicherweise Zuschläge anfallen. Dies alles bedeutete nicht nur, dass ich die im Voraus gezahlte Buchungsgebühr verlor, sondern auch, dass ich in letzter Minute schnell eine andere Unterkunft buchen musste, weil wir keine Unterkunft hatten.
Da ich über gebucht habe Booking.comIch habe sie kontaktiert, aber sie weigern sich, mir das Geld zu erstatten, weil „Die Buchung erfolgte über ein Partnerunternehmen und ist daher nicht erstattungsfähig.“
Die Buchung hat uns gekostet 360 €und das fühlt sich unglaublich unfair an.
Kann ich irgendwo eine Beschwerde einreichen oder eskalieren?
https://i.redd.it/npssiog7jz4g1.png
Von danyjr
13 Kommentare
There should be something the Verbraucherschutz can do, since its misleading… am not versed well enough to say what exactly though…
If they clarify in booking that is only dogs, then yes, else no. U will need to get a lawyer for this.
I don’t know how it looks on booking.com but on their website it says that only dogs are allowed. https://www.ihg.com/garner-hotels/hotels/de/de/bochum/qboab/hoteldetail/amenities (you can find it under Hotelinformationen or Hotel information)
I know it doesn’t help you right now but I have no idea what they have to write on booking.com and if you have to contact booking.com or the hotel, if the informations on booking.com aren’t complete.
I don’t understand, you booked through Booking.com yet they said you booked through a partner company?
Who is the partner company? Seems you need to contact them?
I would recommend contacting a lawyer via your legal insurance. And if you don’t have an insurance, then get one. Alternatively, you could complain to them on Booking.com.
You have to take this up with booking.com, you can’t trust them to have everything right (sadly).
Are you sure the Hotel has on their website that they take cats?
That would be a different story.
You always have to look up the Hotels website or better call.
I was never in a Hotel that allowed cats, only some dog friendly Hotels who made it very visible on their websites with adressing it, talking about fees (or lack of).
It is unfortunately a gotcha, some hosts don’t want cats – I had similar issue in Poland, and they refused to elaborate why, it was not allergies because the host claimed they themselves have cats, they don’t particularly hate cats, but just won’t accept them.
Everytime I book with booking/hotel.com I send an email to the hotel right after to confirm I am okay, lot of hotels have pet friendly rooms and need to know you have a pet before you come in so they can book accordingly anyway. I have a boxer and some hotels refuse big dogs, so it’s always better to confirm with them. Advice for next time 🙂
Cats pee on carpets, but when it comes to Germans, report them to booking and mandatory rating on Google maps and trustpilot.
Always contact the hotel if you are traveling with any pet!
It looks like the error is with booking.com, if they have not mentioned the restriction. You’ll have to contact them for a refund.
[booking.com](http://booking.com) has atrocious service. Wouldn’t be surprised if they fucked you over.
When I read „Pets allowed“, I think of dogs. Who brings a cat on their vacation? Very odd.