Vor ein paar Wochen schrieb ich in einem Beitrag, dass die RSA Lügner seien. Ich habe nachgerechnet, dass es ihnen im wahrsten Sinne des Wortes nicht möglich war, die Wartezeiten zu haben, die sie hatten. Geben Sie ein FOI ein und hier ist es. Hier ist eine E-Mail, die einer der Mitarbeiter an die Kundenbetreuer geschickt hat, um keine tatsächlichen Zahlen preiszugeben. Diese stammen von Ende September. Wie ich schon sagte, es gab zwei Listen. Durch die „Senkung des Landesdurchschnitts“ wurde das Problem also woanders hin verschoben. Seitdem haben sie diese beiden Listen zusammengeführt. Daher erwarte ich einen Nachrichtenartikel darüber, wie die Wartezeiten „sprunghaft gestiegen“ sind, seit die „neuen Genehmigungsbestimmungen“ Anfang November eingeführt wurden. Ehrlich gesagt ist es einfach nicht schön, wenn man unbedingt einen Test machen möchte und man den Callcenter-Agenten sagt, sie sollen keine echten Zahlen preisgeben.
https://www.reddit.com/gallery/1p7mqzs
Von artanonsa
8 Kommentare
Fair play, great to see people do more than just moaning on reddit. A FOI request is great.
Send that to a journalist. Easy newspaper article for them.
Total racket, they just want to cut down labour costs and pay employees as low as possible.
My friend who use to work there talked about these measures.
It appears it’s misleading so when they say the wait times are falling and falling, if the wait times for retests are getting higher. Manipulating the figures by pushing back the retests.
did you post something identical yesterday ?
Great work for going to this effort.
There’s been long waiting lists since the 00’s.
They still haven’t released the crash data on our roads for years too.
But keep at them about this and as someone else said, contact a journalist.
I was on the phone to them a few years ago as the original wait time of 6 months had passed and was now getting told its another 8 months wait based on my position in the queue. Said I understand there are backlogs but I asked if they could check if everything was OK with the application as I’d clearly gone backwards in the queue!
Was given a similar canned response that completely glossed over how ridiculous it was for there to be _negative_ progress after 6 months and insisted it was an accurate estimate and I should keep checking. Had me infuriated that they couldn’t just acknowledge it was either just an error in the estimator or at least weird.
Now I understand why… probably made to parrot the same paragraph regardless of the circumstances.
So is the wait times document fake? Or are re tests going to take a long time
They may be lying but I do think it’s fair enough for them to focus on lowering down the wait times for first time tests as I know so many chancers who don’t put the work in and are on test 3-4 already