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    1. AmputatorBot on

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    2. > The software in question, AppCloud, developed by the mobile analytics firm IronSource, has been embedded in devices sold primarily in the Middle East and North Africa (MENA) region.

      > AppCloud tracks users’ locations, app usage patterns, and device information without seeking ongoing consent after initial setup. Even more concerning, attempts to uninstall it often fail due to its deep integration into Samsung’s One UI operating system.

      Users aren’t happy about it.

      Save a click

    3. The last Samsung phone I had would automatically smooth out the skin on any face it detected, and it could not be disabled. I stopped taking pictures of my children with that phone because it was extremely disturbing.

    4. TheB1G_Lebowski on

      So what phone manufacturers sell a phone that wont do this kind of shit and or collect/sell your data?

    5. TheRealBittoman on

      I’ll probably get roasted for it but duh. There was always spyware on smartphones by default install. Used to be the carrier issuing the phone but now that consumer protections pretty much don’t exist anymore (thank you the constant screaching about ‚regulations‘ being bad) so you should expect it to not get worse but blatant and in your face unless we can get rid of the fascists.

    6. Sounds like a great case for a very public class action lawsuit against Samsung.

    7. >unremovable

      Then why was I able to remove (not just disable) it in about 60 seconds?

      >AppCloud, given its system app permissions, cannot be *easily* uninstalled. The app can be removed using ADB commands

    8. ArchangelRenzoku on

      Lol all these comments and people didn’t dig deeper. This is the actual letter the group sent to Samsung:

      „To Whom it May Concern,

      We are writing to urgently request that Samsung be transparent regarding the pre-installation of AppCloud on its A and M series smartphones, particularly in West Asia and North Africa (WANA). We ask that Samsung provide information about AppCloud’s privacy practices, opt-out and removal options, and that Samsung reconsider future pre-installations in light of privacy rights. We also request a meeting with Samsung teams to discuss these concerns further.

      Since the expansion of Samsung’s partnership with ironSource in 2022, AppCloud has been embedded by default on new A and M devices distributed in this region.

      According to our analysis, this intrusive software is unremovable, deeply integrated into the devices’ operating system, making it nearly impossible for regular users to uninstall it without root access, which voids warranties and poses security risks. Even disabling the bloatware is not effective as it can reappear after system updates.

      The privacy policy is opaque, there is no accessible and transparent privacy policy for this bloatware and users are in the dark about what data is collected and how it is used. There is also no straightforward opt-out mechanism. The bloatware collects sensitive user data, including biometric information, IP addresses, device fingerprints.

      The installation of AppCloud is done without any consent from the user, which violates GDPR provisions in the EU and relevant data protection laws in the WANA region states.

      AppCloud is developed by ironSource, an Israel-founded company (now acquired by American company Unity), raising additional legal and ethical concerns in countries where Israeli companies are barred from operating, such as Lebanon. ironSource is notorious for its questionable practices regarding user consent and data privacy.

      Samsung’s terms of service mention third party applications but do not specifically address AppCloud or ironSource, despite the significant data access and control granted to this bloatware app.

      The forced installation of AppCloud undermines the privacy and security rights of users in the MENA region and beyond. The lack of transparency and control over personal data is particularly alarming given Samsung’s significant market share in the region.

      In light of these concerns, we respectfully request that Samsung:

      Disclose the full privacy policy and data handling practices of AppCloud, making this information easily accessible to all users.
      Offer a straightforward and effective method for users to opt out of AppCloud and remove it from their devices without compromising device functionality or warranty.
      Provide a clear explanation for the decision to pre-install AppCloud on all A and M series devices in the WANA region.
      Reconsider the continued pre-installation of AppCloud on future devices, in line with the right to privacy as established by Article 12 of the Universal Declaration of Human Rights.
      We also request a meeting with the relevant Samsung teams to discuss these issues in detail and to better understand the company’s approach to user privacy and data protection in the WANA region.
      We look forward to your prompt response and to working together to ensure the privacy and security of all Samsung users.“

      Still think it has anything to do with your phone or Google?

    9. Samsung adding bloatware you cant get rid of now and becoming spyware? In other news water is wet.

    10. itz_fine_bruh on

      Unremovable ‚ISRAELI‘ Spyware. If it was Chinese the comments and the headline would have been very different.

    11. the_pretender_nz on

      Genuine question: how bad are the Chinese devices for this kind of thing (eg Vivo, OnePlus, etc)?

    12. Finally this reached some news. I have been struggling with this for 1 year now!
      It shows with a notification of the provider that user is using which makes user who don’t read terms and conditions complain about provider, then on top of that it suggest you to install some app Even if you do not select any of the bs apps that it suggests, it will still install apps like CallerID, some weather app and a game.

      Article says series A and M I have S25+ which I got on day 1 in North EU region

    13. Never liked the highly fucked-with Android that Samsung use on all of their devices so largely avoided them aside from a Galaxy Tab a long time ago.

      Much prefer as minimal customisation and modification as possible when it comes to Android.

    14. sigmmakappa on

      Meanwhile I’m dealing with the notifications from the Galaxy Shop app that can’t be blocked, disabled, or anything, and the app itself can’t be removed.

    15. It actually wasn’t possible! I know it is hard to believe, but please see the link below, it discusses the frustration of users at the time.

      This was an S10, and I spent a long time trying to disable it because my 1 year old daughter looked like she had full makeup on. There were a lot of long Reddit discussions and the default app could not be disabled. There was a beauty setting, and people confidently said disabling it would help, but I disabled it and several other „helpful“ suggestions but this was just something it forced. I eventually downloaded a few open camera apps, but like you say all cameras post process some, and the open apps were not tuned to interpolate between all the cameras available, so it was not possible to use the camera fully. You are right that they made it an option later, but it was truly unfixable at that time.

      Here is a post of people discussing it being disabled on newer phones and hoping that it would be removed in a firmware update:
      https://www.reddit.com/r/galaxys10/s/vzavHt3V7r

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