Bahngesellschaften nutzen Zugriffsstatistiken von Testkäufern, die vorgeben, behindert zu sein
Rail companies are using access stats from mystery shoppers who pretend to be disabled
Von fantasy53
Bahngesellschaften nutzen Zugriffsstatistiken von Testkäufern, die vorgeben, behindert zu sein
Rail companies are using access stats from mystery shoppers who pretend to be disabled
Von fantasy53
3 Comments
>A recent assignment for the Brighton area says the passenger “will need to roleplay/present with an assistance need”, which “can be a hearing/sight impairment or it can even be a hidden disability such as autism”.
>The freelance mystery shoppers are often told by MSL: “If you get your first 5 completed in good time you may be able to complete many more!!”
Clearly this Mystery Shopper Ltd company are only bothered about the bottom line, and not about the service provided.
I mean, it’s effectively a scam, obviously the data gathered is not going to be reliable. There are so many nuances which will be missed.
I think lived experience is really important when gathering this kind of data, of course, everyone will have different experiences individually, but there are some common themes Which pretending to be Disabled might not pick up on.
This just seems absolutely insane, and reminds me of the episode of The Thick Of It where they use the focus group where the person who seemingly represents everyone there is actually an actor who also gets paid to pretend to be an average person for focus groups because they don’t get enough normal people.