Ich habe ein Paket innerhalb der EU bei bestellt amazon.dedas Unternehmen, das das Produkt vertreibt, heißt medimops. Die Bestellung ist 3 Wochen zu spät und es gibt keine Anzeichen dafür, dass sie eingeht. Ich habe den Kundendienst danach gefragt und er bittet mich, das beigefügte Rechtsdokument zu unterschreiben, um die Rückerstattung zu erhalten. Ich musste noch nie ein solches Dokument unterschreiben, wenn ich etwas zurückerstattete. Ist das in Deutschland/in manchen anderen Ländern normal?
Die Informationen, nach denen sie fragen, sind nichts Verrücktes, aber wenn man bedenkt, dass Amazon deutlich zeigt, dass das Paket nicht angekommen ist, denke ich, dass sie alle diese Informationen bereits haben? Ich habe versucht, ihnen einfach die Bestellnummer zu nennen und ein Bild meiner Rechnung zu schicken, aber dann antworteten sie, dass ich das Dokument unterschreiben müsse, damit ich die Rückerstattung erhalten könne.
Ich dachte, dass dies der richtige Ort wäre, um nachzufragen, da es sich um ein deutsches Unternehmen handelt und die Leute hier vielleicht Erfahrungen mit ähnlichen Dingen und vielleicht sogar mit diesem Unternehmen haben. Dank im Voraus.
https://www.reddit.com/gallery/1o6bpqk
Von Ok_Exit7896
10 Kommentare
I would say it is not the rule but it is not unheard of.
If you have not received the goods, I don’t see any problem in signing it. It maybe has something to do with their insurance company refunding them.
But maybe someone else knows more.
Can‘t help you with the legal stuff but medimops is a legit company. I ordered lots of books from them, never had an issue. I doubt they try to scam you.
If you bought this from Amazon they should be the ones dealing with the 3rd party seller. I’ve had Amazon refund me the money when the seller wouldn’t do it. I would say explain your issue to Amazon and they will help you.
In case of a loss during shipping, that’s not unusual. It allows the seller to report the loss to the delivery service. It just doesn’t happen more often because dealing with shipping companies is a nightmare.
Not common, but not unreasonable from their POV. They want to have your signature so they can raise a claim after you if you end up having lied about not receiving the item.
I am not a lawyer and I am not your lawyer, but I think one could still pursue the refund for their side of the unfulfilled contract without signing this declaration. You have a purchase contract and they have to honour it or refund you.
Whatever „legally binding“ in this case is even supposed to mean… I think they added this additional step to discourage people from casually requesting a refund just because the delivery can’t be tracked. If it’s just a form that confirms you not having received your order, I would sign it.
It’s probably an insurance thing.
By law, transport companies have to cover a certain amount if the shipment is lost. I believe up to 500€ unless additional insurance was taken out). They obviously want to recover their own loss. And the insurance now wants a legal document that you didn’t just receive it and the fact that track and trace says it’s still in the system is a data error.
This is a pretty much standard form, that the seller needs to raise an issue with the courier service.
In the past sellers talked about needing an „Eidesstattliche Versicherung“, however that is a very well protected legal definition.
Instead they went over to these kinds of forms.
Without your sigining the seller won’t be able to give you your money back
Most of my books that I bought in the past 5 years are from MediMops. There were a few cases when the package was lost. I also received a similar form, signed it, and got my refund. I think you can also deal with Amazon customer support directly. If the total is low, they are very likely just to refund and forget.
Im in e-commerce myself and it helps tremendously.
First it shakes out anyone who didn’t actually look for the package (80% of lost packages show up a day or two after the complaint at some neighbors place)
Second we always have some people trying to be clever claiming the package hasn’t arrived and request a refund. This letter sounds kind of scary, so some back out.
Last and most importantly, we can take our carrier into regress for loosing the package. I don’t know why, but this form filled almost always gets them to grant us compensation for the lost goods