Verluste bei John Lewis und Waitrose Besitzer fast dreifach auf 88 Mio. GBP
https://www.theguardian.com/business/2025/sep/11/losses-at-john-lewis-and-waitrose-owner-almost-triple-to-88m
Von printial
Verluste bei John Lewis und Waitrose Besitzer fast dreifach auf 88 Mio. GBP
https://www.theguardian.com/business/2025/sep/11/losses-at-john-lewis-and-waitrose-owner-almost-triple-to-88m
Von printial
19 Kommentare
Massively unsurprising. Going in to the Cardiff store really feels like a sinking ship, like Debenhams towards the end. High-end stuff in a cost of living crisis, stock levels all over the place, differing product availability and pricing between app and store, miserable facilities, a lot of staff who barely give a shit, click and collect that is both expensive and slow.
They’ve made it very hard to shop there. Reverting back to ‘we won’t be more expensive than anyone else’ isn’t enough to save them.
I’ve found the last few online orders to be a pain. Stuff was poor quality and returns process was totally different each time. It put me off getting anything else from them, which is the last thing they need as their whole reputation is built on top class customer service.
John Lewis accidentally sent me a £350 iPad when all I ordered was a children’s book for £10. Said I could keep the iPad when I asked them about it. I guess I’m partially responsible for their £88m in losses.
If I have to make a big purchase now I deliberately go to John Lewis instead of Amazon. Would much rather fund a British company owned by its employees than a horrific foreign conglomerate that doesn’t pay tax and treats its workers like dirt
Not surprising, their fleet and logistics are terrible.
Let’s not forget SCANIA telling John Lewis off for using underpowered cabs to haul double-stack/ low boy trailers resulting in fires.
The vehicles I drive at work have more HP than most the vehicles in JL which are twice the weight of mine.
Every instance has been „lets choose the cheap option and still try and give gold star service“.
I also worked at JL for a number of years, you’ll be amazed how many people have £80,000 spent at John Lewis, only for £79,500 to all be refunds (RMAs).
They even gave goodwill to a customer who was offended by being served by a French male called Tayo. Legit, enabling racist behaviours.
Everytime I’ve shopped at JL, I ended up going argos. Either due to price tags not matching the products or items being out of stock, despite being shown as available.
They’re doing fine, they’ll make it all back at Christmas
I find their dept stores are variable. In some cities they are the best thing on offer (eg. Southampton – big, modern, well laid out, good stock, well located, no direct competitor) or a bit mid (Newcastle – the store is big but underinvested in; it’s dark, worn out, doesn’t always have the best availability, isn’t very inspiring place to shop. Has Fenwick’s next door which outdoes it in almost every way, having a huge modern foodhall etc..)
Waitrose is the highest quality national supermarket but they vary hugely across the country too. When I lived in Surrey it was near their head office and in a wealthy area, most of the mid sized supermarkets in the area were Waitrose, they were all clean/well stocked. When I lived in Glasgow they were pretty good too. The byres road one was great as was milngavie.
In the north east though they have hardly any stores and the ones they have are badly run.. Jesmond all the shelves are rusty, they often have stuff that looks off on display (exploded chickens, rotten fruit, dead plants outside etc.) they have one outside Newcastle that is near the airport it’s cleaner than jesmond but everything in there is always empty and it’s laid out strangely.
You can tell they are struggling from their weaker stores. They need to up their investment in these but if they can’t afford it probably need to cut these loose, focus on the ones that are doing well and on opening new ones in places they haven’t traded yet.
I think it would be a huge loss for the high street if anything were to happen to John Lewis. While unlikely to fold entirely, there is a risk that Mike Ashley owns it and strips it for parts (have you been in a Fraser’s recently?!) or some private equity fund.
While not to everyone’s taste. I do think they offer quality products at a good price and the customer experience is always great in their stores and online when you have issues. It would be a shame to lose that.
Department stores like John Lewis should be duty free zones. In addition to being large employers, they also draw people into city/town centre locations providing footfall to other shops and businesses. They’re too important to lose
Not surprising – never any stock in – default response just order it online despite me being in the shop
The variance of experience of JL and Waitrose in this thread is surprising.
I’ve found them to be consistently great, regardless of the store or service I’m using.
If they can survive there is a gap opening up for high-end sales as Amazon becomes increasingly enshittified. I no longer trust Amazon for anything other than cheap tat.
Grocery/department store makes profit – they should reduce prices, thieving gits!
Grocery/department store makes loss – crickets…
Oh the hypocrisy
Waitrose is shit and doesn’t deserve the upmarket reputation it has. Most of the stores seem very disappointing when I’m there.
Nobody bothering to read the article then? Tons of opinions on why these shops can’t be doing well, as though their revenue growth for the year isn’t impressive and profit beyond one time costs isn’t 200m up from 120m last year…
Really disengenous headline from the guardian. This is only the first six months of the year. By the end of the year, they’ll have had Christmas and are expected to have made a £200 million profit.
Sharon White and Doug Kay got rid of thousands of partners to third party companies (GXO) for their warehouses only for the third party companies to absolutely rinse them in extra charges because they run things so cheap they are incapable of the job. She then splunged millions on getting John Lewis getting into housing which they have no experience in. They also outsourced all their IT and data to India which offers next to no decent service. They had an ambition a decade ago under different higher management to expand across the country but instead they stalled and removed everything that made them unique in waitrose and John Lewis stores.
Not a loss they’re just not hitting their inflated targets.
Actually reduce your food items that don’t sell and you’d get more money.
Even M&S is more generous than Waitrose for reducing items.
Bagged salads in particular are especially bad for wastage.
As for John Lewis they do price match now but often using a site like TopCashback, the better deal is almost always elsewhere providing they have what you’re looking for. Unless you happen to have money off through My John Lewis.