Mit Hilfe eines professionellen Klempners wurde in meiner Wohnung eine Spülmaschine installiert. Ich habe die Spülmaschine in einem Second-Hand-Laden gekauft und der Laden hat den Einbau durchgeführt. Kurz nach zwei Tagen wurde das Abflussrohr unterbrochen und meine Wohnung wurde überschwemmt. Ich habe den Sachverhalt meiner Versicherung gemeldet. Nach eingehender Untersuchung stellten sie fest, dass der Wasserschaden auf eine fehlerhafte Installation zurückzuführen war. Daher verweigerte die Versicherung die Zahlung einer Entschädigung. Die Wohnungsbaugesellschaft hat bereits mit der Schadensbeseitigung begonnen und es sieht so aus, als würde es mehr als 3000 Euro kosten, die ich nicht bezahlen kann. Ich bin wirklich frustriert über diesen Vorfall. Meine Wohnungsbaugesellschaft und meine Versicherung haben mir geraten, vom Installateur eine Entschädigung zu verlangen. Wie ist also das Verfahren und wie sollte ich vorgehen? Dank im Voraus!
https://i.redd.it/z0nju364pexc1.jpeg
Von dipondipu-fin
14 Kommentare
Have you contacted the company who did the installation? That would be the first step.
Edit: get everything in writing, email preferably
All communications in written form (mail, email). Or record you calls (allowed to do so).
If they avoid or deny the claim, contact/consult https://www.kkv.fi/kuluttaja-asiat/ .
If the installer was a professional and you paid them, they are liable. Contact them.
Professional contractor should have an insurance for this.
Im afraid you are screwed with that
Theres no-one else to blame, the crew that brought this to you, is not responsible.
The so-called professional, was only helping, so he will wash his hands out of this.
The insurance was your best bet. I hope you survive somehow.
As a worker/contractor. Just call the company. If they are legit and have any capability, they will fix everything. For contractor a good reputation is important as is that you stay out of court. Too expensive. Though if it’s a small company and the water damage is excessive then they can’t really fix it but that’s why your housing company is suppose to have their own insurance and you have yours. You should not pay this in the end. Some inconvenience always can come but don’t pay this shit willingly as what you say makes it sound like workers mistake.
Was the contractors and you deal legit? You have papers and all about the installation?
How did the insurance company investigate this? Somebody came to your home to check the installation?
What insurance company you have? All of them are scum, but I’d like to know which ones are the worst.
As others said, the responsibility falls on the installation company then. Hope you kept a receipt.
We had a similar situation. A drainage pipe wasn’t tightened properly (it literally needed half a turn more to be fully tight) and it had been slowly leaking waste water whenever you’d poor down a bunch of water at once. No flooding, but local water damage.
Insurance organised an inspection company which took care of the end-to-end process, insurance paid for it (minus own deductible) and we also got a weekly allowance as we couldn’t use the kitchen for cooking. We were also offered the option to use a hotel room while the repairs were ongoing.
Sounds like you should change the insurer, or just don’t have a good insurance package.
Hope you have the receipt for the installation.
Were you home when the flood happened? You shouldn’t have any appliances running if you’re not home for their duration, especially dishwasher, drier, laundry machine etc. I believe this will instantly make the insurance company deny the compensation.
However since it was caused by a faulty installation you need to contact the person/company that installed it, I believe they have to have insurance for their jobs, so they should be liable for any damages
The installing company has their own insurance for this kind of incidents. Contact them and demand the fixes from their insurance company. Also deliver the receipt of the installation to your own insurance company. OP will most likely also contact the sellers comoany afterwards themselves, because the installing party is responsible for the damage.
Yeah, and that makes total sense. Why did this happen? Faulty installation, thus the company that installed it is liable and should not be compensated through your insurance. Contact the company you paid to install it.
It should go through the installers insurance then.
The Finnish nightmare!
I’ve never encountered a people more preoccupied with the threat of water damage.