Die Frau steht vor einer Rechnung von 24.000 Pfund gegenüber fehlerhaftem Elektrometer aus
Von Forward-Answer-4407
Die Frau steht vor einer Rechnung von 24.000 Pfund gegenüber fehlerhaftem Elektrometer aus
Von Forward-Answer-4407
9 Kommentare
>In February of this year, the company charged her £3,217 for a month’s worth of electricity.
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>Ms Lawler got in touch with the Energy Ombudsman, who was unable to find enough evidence to show the meter was over-recording.
Maybe the fact she was being charged three grand a month for a house would be enough evidence, and some common sense. Useless.
>A spokesman for Energy Ombudsman said: ‘Energy Ombudsman offers a free and independent service to help resolve disputes between energy suppliers and consumers.
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>‘In the initial complaint, we determined that usage at the property was relatively high, but there wasn’t enough evidence to show the meter was over-recording. We therefore recommended that Ms Lawler request a meter accuracy test.
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>‘Following the completion of the remedies it is clear that Ms Lawler remains in dispute with the supplier and therefore we’re now going to look at the matter again.’
Slow hand clap.
The fact she even has to get legal representation and contact the news says it all.
Yeah ago in a new build flat I had an issue with my electric meter that took Scottish power (my supplier at the time over 6 months to resolve in 2013.
There were an absolutely nightmare start to Finish, my meter worked fine the first 3 years but then started recording £30 of usage per day.
Luckily all the cabling from the meter went into a individual fuse about 2 foot above it that isolated, so I was able to easily demonstrate and record a video of it running up with nothing attached to it.
Over the phone they were very dismissive that a meter would never do that, despite me sending them several links to documented cases of my exact meter model doing it elsewhere (related to a faulty batch from 2007)
After the 6th engineer visit I got it sorted and the bill dropped. But the stress of having to watch your bill go up each day like that was intense.
This happened to me once with Bulb, our monthly usage was around £100 but when we came to close we were hit with a bill for £6900 because the meter was fucked and they seemed to be surprised that we were complaining as if it was even possible for two guys who work full time could even accumulate such a bill over a six month period.
The worst thing is, the new tenant in the flat had the same issue moving in and they sorted it for her but made no attempts to sort the issue for me, it was only lucky that I knew the new tenant and was able to put pressure on them that my bill then dropped to the correct amount.
This is similar to the methodology of the Post Office scandal. Computers are presumed correct and the small individual has to prove they’re not. In practice the judge and jury is the computer owner.
It seems to be if you dont notice in time to ask for a calibration/test they end up stinging you for it…
She looks like she’s reading the news on your local neighbourhood watch webcast.
I didn’t look at my bill in a few years, didn’t notice anything unusual in monthly outgoings.l until people at work were talking about increased costs.
Then I saw that the meter had been stuck for a long time (old analogue type) and the sane reading was on each bill. The meter reader at the time didn’t even spot it.
I contacted the supplier, and I had to pay an estimate for two years back, but it was a very reasonable estimate based on our homes historical usage. The only pain was paying it back in a lump sum. At least the standing charge had been paid.
The stories I could tell…..
When we moved in here they tried to set our bill at the level of the previous people- they had twice as many people here as us.
Currently going through a dispute after not being billed for a year, one of their staff literally said “you have to pay for your gas”, if I go to the ombudsman (likely) then I have to prove I have been more reasonable than them, despite their processes will try to imply I haven’t