Meine Verlobte zog von Deutschland nach Amerika, und der größte Ärger war die deutsche Bank. Sie würden es nicht schließen, wenn sie persönlich war, weil sie noch kein amerikanisches Bankkonto hatte, und sie waren seitdem ein Albtraum. Sie geben uns immer wieder verschiedene Informationen darüber, wie wir es schließen können. Wenn wir ihnen die Anforderungen erhalten, ändern sie den Prozess, spülen und wiederholen immer wieder. Jetzt behaupten sie, dass sie das Bankkonto überhaupt nicht schließen können. Wir werden frustriert und möchten nicht die monatlichen Gebühren für ein Bankkonto bezahlen, das sie nicht einmal braucht. Kann wir etwas tun?
https://i.redd.it/ih0urqhy548f1.png
Von DisasterAdult
8 Kommentare
Struggled with the same problem, moved out of Germany 3 years ago, the account is still open. No one wanted to close it as much as I tried.
You need to give bank details as written in the email. Volksbank closed my account as soon as they can transfer the remaining balance. It is written in the email…
unless you have outstanding loan or an overdraft pending with the bank, you can close the bank account at your discretion with or without any reason and the bank technically cannot refuse. refusal can also happen if the account is actively being investigated for money laundering.
tell your wife to go to the bank *with* her other bank account, asking them to transfer the money and close your account. if they refuse, ask for a written statement and/or file a complaint with the bank’s ombudsman. last option is to contact a lawyer with the letter from the bank refusing to close the account.
Attach the original. Looks like a bad translation…
Any bank cannot close an account if it has a non-zero balance. This is true for both positive and negative balances.
Give them details of where they can transfer the money as they asked.
Besides, this is not specific to Germany.
It was a pain in the neck to close my German bank account. I had to send two registered letters, the first one they rejected because they said my signature „didn’t match.“ Send a registered letter demanding that you close it under the account terms and conditions and threaten legal action if they don’t.
It is impossible. I want to close my account due to new charges and the custoner support keeps lying to me about how to close or rhat it is closed but it’s not
Please try providing the bank with the requested information and once again ask them to close the account afterwards. If that does not work, you can send me a pm – coincidally a family friend works at that specific branch of Sparkasse.