Ich hatte einen 2 -Jahres -Vertrag mit Vodafone, aber da ich diesen Monat Deutschland verlasse. Ich habe mich über ihr Kontaktformular an Vodafone gewandt, um meinen Vertrag zu kündigen. Ich bin hier neu und kenne Deutsch nicht und daher funktioniert die Kundenbetreuungsnummer für mich nicht. Ich bekomme keinen englischsprachigen Agenten. Dies ist die E -Mail, die ich erhalten habe. Es fühlt sich an, als würden sie planen, mich bis zum Ende des Vertrags zu berechnen? Was ist das und wie kontaktiere ich sie?
Gibt es eine E -Mail -ID?
https://www.reddit.com/gallery/1jimc9c
Von notsorich_
7 Kommentare
I have done my abmeldung but there was no option to attach the abmeldung certificate there. I was assuming that will be asked in the follow up email but it didn’t happen
When moving abroad you are entitled to „Sonderkündigungsrecht“ with a notice of one month. I would simply call their number and clarify this.
You’ll probably have to go to some Vodafone representative in person and demand that cancelation is effective. You’re leaving country, and thus no reason to pay something.
There is §60 of Germanys telecommunications law. Paragraph 1 states that Vodafone is obligated to fulfill the contract on your new location. If Vodafone doesn’t offer this on your new residence you can cancel the contract within one month.
[https://www.gesetze-im-internet.de/tkg_2021/__60.html](https://www.gesetze-im-internet.de/tkg_2021/__60.html)
Edit:
Also a good idea is to write a letter that you’re canceling, leaving germany, with all your details of the contract etc, and print out as well that abmeldung, and send it to main Vodafone central via post. They’ll have to respect that.
From Telekom there is the following information:
„If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act).
By law, you are granted a period of one month.
We need one of the following documents, e.g. B. as proof:
• Deregistration certificate from the resident registration office
• Employer’s certificate
• Marching order (for soldiers)
As a guy working in a callcenter for a Mobile-Provider Company, send them your ”Abmeldung aus Deutschland” ask for a ”Sonderkündigung” and they have to cancel your contract.
I left Germany in the middle of my contract with Vodafone.
I went here
https://www.vodafone.de/hilfe/kuendigung.html
Filled the required information and they cancelled my contract within one month.
I didn’t talk with anyone, and if I am not mistaken, I could upload a the copy of my deregistration.
I did Sonderkündingung. I just sent them, Abmeldebescheinigung and Anmeldebescheinigung from new country of residence and that sufficed. My contract was terminated a month after they received my Antrag.