Also hat die Post buchstäblich mein Paket zerstört und gewaschen, das völlig nass ankam, und sie kamen buchstäblich mit „Es tut uns leid, das kommt selten vor, aber es kommt vor, beste Grüße“ heraus 😂. Jetzt hatte ich Glück, dass es sich bei dem Inhalt um einen Plastikartikel handelte, der also nicht beschädigt wurde, obwohl er mit einer ekelhaften Flüssigkeit nass war. Auf dem Foto sehen Sie, was ich als 15-Euro-Lieferung erhalten habe, toller Service 🙂. Ich vermute auch, dass die Rücknahme meines Geldes ein Albtraum wäre, wenn sie den darin enthaltenen Gegenstand zerstören würden. Aber hey, es tut ihnen leid 🤣.
https://i.redd.it/onvwz8hagjfe1.jpeg
Von Signal-Twist-4977
16 Kommentare
Kaikkimeneepaskaks Oy was on it.
Yeah, I got my new passport from abroad like that that. Fully open and as wet as a fishes arse.
I’ve received hundreds of parcels (majority of them records) over 10 years and not one has arrived damaged or gotten lost in transit by Posti.
I once ordered some camera film from Tampere to Vantaa, it didn’t show up after 3-4 weeks and I got worried. Contacted posti and they couldn’t help and said they’d get back to me. 2 days later a package arrived, it was in a brown paper bag with lots of tape. Once I opened it, the original post bag was in there, ripped and crushed, complete with tire marks on it. IT WAS RUN OVER BY A TRUCK!
Still impressed they managed to tape it up and continue the delivery 🤣 everything was ruined.
You actually received your package? I’m still waiting on a package from mid-December! It has been in Posti’s depo since 2nd January despite me paying the fee weeks ago.
This is my experience with Finnish customer service in a nutshell. Very polite and apologetic but heaven forbid you are monetarily compensated. I’ve always found it a bit of an odd dichotomy.
At least they found your address…
Our last work delivery ended up in random building in Otaniemi instead of ours with 0 explanation. Nor many small items that got lost in delivery.
One positive thing is this leaving on porch concept though. Now that I live in a house (paritalo) with covered entrance, deliveries happen much better and no need to visit some delivery point all the time.
’item was not damaged’ what’s the problem here?
So it destroyed your packaging but not your content?
FYI, by default lost or damaged packages are only [compensated according to the weight](https://www.posti.fi/asiakaspalvelu/vahinkotilanteet/mita-posti-korvaa-ja-kenelle#posti-maksaa-korvausta-yleensa-painon-mukaan), typically 10-20€ per kg. If you want to be sure that you will be fully reimbursed for an expensive item if it is lost or damaged, make sure to buy insurance for the package.
We’re still waiting for Christmas cards from the UK. I filled in the customs declaration 2 months ago….
I too think that €15 is a great price for Posti’s apologies. Absolute bargain. 
My personal issue with them is the sky-high cost of sending a 30g packet internationally with tracking. €19-20?! Literally something as small as a box of matches, and because I sell via Reverb and eBay I must use a tracked service….now it isn’t me that has to pay this, it’s the customer….however I truly hate to think about how much business I have lost from potential buyers who saw the shipping cost and noped out.
*Kind regards/Fuck you,*
*- Posti Ltd*
Tulli once destroyed my parcel by inspection, failed to attach their _mandatory to include_ document about inspecting it, and denied multiple times inspecting it when I tried solving the issue – until they sent me a letter a few weeks later where they finally admitted to destroying the parcel after they internally had inspected the issue after my complaint, and found out that they indeed did… and refused to pay anything. Fucking awesome.
Never send anything important with posti lol
At one point Posti was one of my employees larger clients. Not because they bought lot of stuff from them, but because they destroyed so many deliveries paid compenstation for it.
posti could have as well wrote on it: “Sucks to be you lol“