Eigentlich sollte ich von Köln nach Berlin fahren, aber ich erhielt eine Benachrichtigung, dass der ICE, den ich nehmen sollte, gestrichen wurde. Der ICE wäre um 18.00 Uhr in Köln abgefahren und gegen 23.00 Uhr in Berlin angekommen. Keine der anderen Optionen an diesem Tag war für mich praktisch, also musste ich noch einen Tag in Köln bleiben und nahm einen anderen ICE, der um 09.00 Uhr abfuhr und ankam 1400.
Im Zug wurde ich von der Fahrkartenkontrolleurin angesprochen und nachdem sie meine Fahrkarte gescannt hatte, sagte sie, dass meine Fahrkarte nicht mehr gültig sei. Auf dem Originalticket stand eine Gültigkeitsdauer bis 10.00 Uhr, eine Stunde nach Abfahrt des ICE, den ich genommen habe. Ich argumentierte, dass ich, da meine Reise annulliert wurde, den nächsten alternativen Zug nehmen könnte, der mir passte, aber sie bestand darauf, dass meine Fahrkarte bereits abgelaufen sei und ich eine neue Fahrkarte kaufen müsse, andernfalls würde mir eine Geldstrafe auferlegt und ich müsste mehr bezahlen .
Nachdem ich ein wenig recherchiert hatte (nachdem ich widerwillig bezahlt hatte), fand ich diesen Link
https://www.bahn.de/faq/zugbindung-aufgehoben-bedeutung
Darin hieß es, dass ich im Falle einer Absage meines Trainings eine andere Verbindung meiner Wahl wählen könnte, die am selben Tag, am nächsten Tag oder sogar an einem beliebigen Tag innerhalb von drei Monaten stattfinden könnte.
Habe ich recht, wenn ich denke, dass ich an einem anderen Tag einen anderen Zug nehmen könnte? Ich habe dieses neue Ticket mit Flexpreis bezahlt, was auch unverschämt teuer ist. Wie sehen meine Rückerstattungsmöglichkeiten aus?
my ICE was cancelled and i took a train on the next day
byu/grandma_love_maker ingermany
Von grandma_love_maker
12 Kommentare
Go to the next DB Schalter and talk to them. You already did your research and nobody here on reddit can refund your ticket.
You are right. I’d go find a DB Reisezentrum and talk to them. If they refuse, try it in writing.
Not really sure how to do this correctly, but in my experience the best thing to do is, to have your problem verified by Deutsche Bahn right away at the train station. They will even pay for your hotel and will mark your ticket for the next day, so you don’t get in trouble like you did.
Take the letter you received for the erhöhtes Beförderungsentgelt and the receipt of your original ticket purchase stating which train you were supposed to take and go to a DB Reisezentrum – they should be able to assist you.
I didn’t know that you could take trains up to one year in the future and I think that rule isn’t well known, but DB employees are supposed to know that.
Your link does not apply to your ticket because it talks about Train binding (Zugbindung) of the ticket. A flex ticket doesn’t have any train binding to begin with. That’s why it is flex, it is valid for any train within a certain time period. That time period was over, so the ticket was not valid anymore. The ticket inspector was right in this regard and you had to buy a new ticket.
However, because you had to abort your original journey, you should be able to get a refund for your old flex ticket that you could not use. You can also get a refund for the price difference in case that your new ticket was more expensive than the old ticket.
EDIT: i just noticed you paid for the _new_ ticket the flex price, not the old ticket. Was the old ticket a flex ticket as well or a Sparpreis? Because if it was a Sparpreis then your link _does_ apply.
That could be due to a misunderstanding or lack of knowledge on account of the ticket inspector, but also the Bahn and relevant regulations aren’t super clear on this topic in general.
Assuming you had a Sparpreis, and you could not make that original train due to its cancellation, you can use that ticket on any other day within 12 months, as the Bahn says.
Go to the DB ticket office at your train station, have all the relevant tickets and payment information ready, and talk to them. Explain the situation and get a refund for your second ticket.
> i’ve paid for this new ticket with flexpreis
Ah.
The link you found relates to „Sparpreis“ tickets, which are normally bound to a specific train. The ticket you bought wasn’t, so it wasn’t specifically valid for the exact train that was cancelled.
What you probably should have done was to have gone to the DB travel centre as soon as you realized your train was cancelled and ask what they could do for you, or what exact rules apply.
I suggest you go there now and politely ask them to explain why you had to buy a new ticket. They’ll probably tell you something similar to what I’ve just told you: tell them you had no idea, and ask what you’re supposed to do now because you can’t really afford this. In my experience, if you remain calm and polite, there’s a chance they’ll do something for you „aus Kulanz“.
I think you acted correctly. Did you show this ticket collector the message of your train cancellation?
Maybe you can also get your hotel reimbursed as there was no other train that day.
Yes, you are correct.
The ticket inspector is wrong, you should try to get your money back.
OP did they provide any alternatives trains when the original train was cancelled?
I think the issue is that normally if you book a train without Zugbindung, it’s only on that day. So they might count you waiting a day as a completely different trip if you could have taken a train on the same day. So if it is more than a day late, you should go to the Reisezentrum and ask them if it is possible first and maybe also explain your reasons for waiting so long for the next train. If the train is cancelled, another easy solution is to just get a refund (you can do that in the app) and just book a different train.