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    „Auf BC Ferries bekommt niemand kostenlose Gurken“: Das White-Spot-Erlebnis der Familie geht viral

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    4. firmretention on

      Funnily enough, there’s actually a classic training video called „[Give ‚Em the Pickle](https://www.youtube.com/watch?v=ISJ1V8vBiiI)“ by Bob Farrell that many a retail worker will be familiar with. The basic point of the video is to not nickel and dime your customers, and to give them small extra gestures to make them feel valued. The inspiration was from when Farrell received a letter from a loyal customer who vowed never to return to his restaurant after a server charged her $0.75 for an extra pickle that had always been free.

    6. Taptrick on

      My daughter always requested extra pickle at WhiteSpot and they always obliged, often in ridiculously excessive ways.

    8. stopmyhamster on

      At cineplex I remember the ceo had a message for employees during orientation videos to essentially do what you can to make the guest experience better. And his example was “just give em the pickle”. Speaking about a situation where a restaurant wouldn’t give a guest a pickle or something and it ruins that person’s feelings on that company.

      JUST GIVE EM THE PICKLE

      Edit: Looking it up, it seems like he just got it from a customer service seminar or something

      https://youtu.be/ISJ1V8vBiiI?si=wdLtPP0hnyQyMZMD

    9. PennX88 on

      So from the customers point of view, the pickle was missing so he went back to the counter to request one. Staff apologized and gave him a small plate of pickles for the mix up. The customer then tries to walk past the cashier who probably thinks”hey this guy is trying to steal pickles” and demands payment for said pickles, no argument or debate about the pickles was made according to the article. Customer pays the 2.19$ and proceeds to complain publicly about the mistake.

      My question is why didn’t the customer inform the cashier that the kitchen staff forgot the pickles on their burgers and this was the replacement.

      It’s just pickles lol, why is this news. This just in, everyone kinda sucks sometimes.

    11. 13thmurder on

      Imagine how entitled you must be to think you can get a free pickle. You must work very hard if you want a pickle and earn it through tough labor.

    12. ConnorMackay95 on

      Slow news day? Unpacking a complex nuanced story like this is what I rely on Global News for.

    13. timothyrobin on

      Reality of having a semi-private ferry company with (Crown-corp practices) like BC Ferries with a monopoly on most coastal routes.

      No competition means no real pressure to improve customer experience, just pressure to meet governance goals.

      What sets people off is the cost. It’s already expensive, so getting nickel and dimed on top of that feels like a twist of the knife.

      Most British Columbians would probably take a simpler, baseline service model like Washington State Ferries where the tradeoff is clear, instead of paying extra for the largesse of a monopoly that has little incentive to do better for their customers.

    15. sorvis on

      Excuse me, my cheeseburger is missing cheese.

      Ok, here’s 10 slices on a plate.

      Uhh.. ok?

      That will be 6$

      See how crazy that sounds.

    16. Saltwater73 on

      Step aside “nobody puts baby in a corner”, youre time is finally up. Welcome “nobody gets free pickles on BC ferries”. 

      This needs to be one of those Canadian heritage moments 

    17. RM_r_us on

      I saw this in the Vancouver and BC subs…I don’t think it needs to be in the national sub here…

    18. Levorotatory on

      Doesn’t surprise me at all.  This is the company that charges $89 for a 20 foot vehicle and then an extra $160 ($249 total) for a 20 foot trailer.  They also used to have a nice buffet as an alternative to the cafeteria, but that got killed by covid restrictions and failed to return when the restrictions were lifted.

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