Einzelhändler verweigert Speicheraustausch aufgrund der vierfachen Preiserhöhung für DDR5 und sagt, Preiserhöhung käme einem „Upgrade“ für den Kunden gleich – australischer Einzelhändler weigert sich, fehlerhaftes Corsair-Kit zu ersetzen
https://www.tomshardware.com/pc-components/ddr5/retailer-denies-memory-return-due-to-4x-increase-in-ddr5-pricing-says-price-increase-would-mean-an-upgrade-for-the-customer-australian-retailer-refuses-to-replace-faulty-corsair-kit
13 Kommentare
Does Australia not have any consumer protection laws?
It shouldn’t be legal for them to deny a warranty on an item just because the price has gone up.
What an amazing way to ensure people never buy from your store again.
My first thought was maybe it’s a small store who would have had to take a loss but then I read this part:
“The store said it couldn’t send the RAM back as it had been „forwarded to the authorized supplier,“ who „issued a credit in place of replacement stock.“ So, not only could Goran no longer ask Corsair for a direct RMA, but Umart may have gotten a refund at today’s pricing and pocketed the difference.”
So they can fuck right off then scummy bastards
Surprise surprise Umart being a shithole retailer. I’m not even in Oz anymore and when I was I wasn’t in an area serviced by them and still knew they were shit.
How would it be an upgrade if you just want your defective RAM replaced by the same amount of working RAM?
pccasegear is way better if you’re in aussie
Name and shame!
Never buying from umart again then.
Memory retailer doesn’t want to honor the warranty because they can make more money selling the unit on the shelf to a new customer?
Never buy from again but go to Corsair directly for RMA/warranty.
>The RAM crisis is unfair for everyone, but some situations absolutely beggar belief.
No it abso-fucking-lutely is not.
Seems pretty goddamned fair to billion and trillion dollar companies helmed by CEOs and board members who aren’t spending a nickel out of their own pockets.
This kind of happened to me at a tool store. I bought a $400 tool and it was one of the rare times that I bought the extended warranty due to the tool being electric, expensive, and me never having owned one before.
I specifically asked them what would happen if the tool died and the new version cost more. They told me repeatedly I would get the new version. Sure enough, that happens. The tool died, was under the warranty, and they refused to give me the new version because it was now over $600. We went back and forth and they eventually just gave me my money back.
My DDR5 with Corsair (2x32gb) went out maybe 1 month ago. 1 of the chips was failing all the memory tests. I contacted them and requested an expedited exchange. They out a hold on my CC for a new, same exact model, chip set (2×32) and sent me brand new chips. Once I installed I sent back in the prepaid label they included. My CC was refunded within 5 business days.
No issues, I don’t even believe they asked for proof. They took my writeup at its word.
I have zero issue with Corsair and my anecdotal experience is 100% the opposite of this and I’d recommend