Mittlerweile ist es jedes Unternehmen, aber Aer Lingus ist besonders schlecht, sei es im Chat auf der Website oder in den sozialen Medien. Du sprichst mit einem Bot, du sagst, verbinde mich mit einem Menschen. 1. Teilen Sie uns die Details mit. 2. Wir stellen die Verbindung zu einem Agenten her. 3. Automatische Weiterleitung zurück zum KI-Chatbot, wenn mehrere Stunden lang nichts passiert.
Jedes Mal habe ich es immer noch nicht geschafft, den Menschen tatsächlich zu erreichen. Das liegt an einem Problem, bei dem sie mein Konto irgendwie gesperrt haben und mir keine Passwort-Zurücksetzungen per E-Mail senden, sodass ich keine Buchungsbestätigungen für Flüge erhalte (obwohl sie gebucht sind). Die Alternative besteht darin, zwei bis drei Stunden lang am Telefon zu sitzen und die gleichen Möglichkeiten zu haben, aber über die Stimme ohne Garantie, dass man jemanden erreicht. Dies ist keine Option für jemanden, der einen Job hat.
Und ich bin mir sicher, dass jemand in der Vorstandsetage über 300.000 Euro spricht und darüber spricht, wie viel Geld er durch den Einsatz eines zu 99 % KI-basierten Kundenservices gespart hat, und alle kassieren auf dieser Grundlage ihre Boni. Ist diesen Unternehmen wirklich nicht klar, wie sehr diese Dinge Menschen davon abhalten, ihnen in Zukunft Geld für Dienstleistungen zu geben?
https://www.reddit.com/gallery/1rdgksc
Von MaleficentEngine63
15 Kommentare
welcome to the future!
I said talk to a human in an An Post chat and she replied I am a human 😂
But it is exceptionally annoying. You go through the basics with a bot, eventually get to speak to a person and have to start all over again
But AI = shareholder value
I entered my complaint 5 times on the online form. Everytime I got a response saying thank you for your complaint it is reviewed and closed from a no reply email address. I then asked them to send me a copy of all of the complaints and they refused. It’s genuinely impossible to actually make a complaint.
That would drive me around the twist
Someone thinks their greatest creative achievement was naming that agent „Erin“.
I tried to cancel two cinema tickets on Friday. The phone number doesn’t work anymore so I had to use the live chat. An estimated 11 minute wait turned to over two hours as I kept being put to the end of the queue. It took posing on X, two WhatsApp calls and four emails to get it done. I miss the old days!
>The alternative is to sit on the phone for 2-3 hours being given the same options but by voice with no guarantee you will get through to someone,
That’s what it was like before the AI chatbots.
It doesnt ever connect you to a human. I tried for 2 days and it kept either not replying or when it says i will connect you too an agent it never did. Instead i rang and waited on hold for 1 hour to have an issue they created resolved with a living breathing human being. Such a waste of time.
Wait till you chat with Vodafone…
Eventually you will get a human, but they won’t help, just acknowledge your issue…
GenAI has invaded many facets of everyday life, especially at work. It’s a total nightmare.
Tbf people fucked this themselves. Customer service jobs are thankless as hell. Shit pay, whinging entitled bastards blaming you for what the crappy company does.
> And I’m sure someone is in a board room on €300k talking about how much money they have saved by going with 99% AI-based customer service and they’re all collecting their bonuses on that basis. Genuinely, do these companies not realise the extent to which this stuff actively puts people off giving them money for services in future?
Putting people off is by design, they do not care about you as customer unless there’s genuine competition. Since it doesn’t exist here we are.
Tried to call bank of Ireland credit card number last week. It was a load of sh1t.
This is what you get when customer service is a minimum wage department that the company views as an expense to minimise rather than a core part of the service.