Comcast verliert trotz Preisgarantie und unbegrenztem Datenvolumen immer wieder Kunden | Comcast hat seine Internetpläne überarbeitet, um Kundenverluste zu verhindern. Es funktioniert noch nicht.
https://arstechnica.com/tech-policy/2026/01/comcast-keeps-losing-customers-despite-price-guarantee-and-unlimited-data/
33 Kommentare
When you mess up your reputation, it’s hard to bounce back right away. Big fat duh.
If I had any other choice in my neighborhood I’d have been gone years ago. But it’s them or back to DSL
Was there ever a time when Comcast didn’t suck?
The problem is if competitors get too popular they might also turn into Comcast.
My wife and I work from home and have FIOS. Occasionally an outage is long enough that I consider getting a backup internet provider, just for emergencies. I’d sooner take a vacation day to sit in my house without internet before I’d pay Comcast one god damned cent of my money willingly though.
Who would have thought that fucking over hundreds of millions of customers for 20 years could eventually bite you in the ass?
Well they are liars, so all the promises in the world don’t mean shit from them.
The biggest complaint against ISPs, going back many years, is that they often have monopolies in geographic areas so they are free to raise prices and fuck over customers who have no alternative but to pay it.
I know that fiber has been making inroads in some areas, and the latest generation of cellular data can be good enough in some places to cut the cord on traditional ISPs, but I would like to see if those customer losses are concentrated in those regions where alternatives actually exist.
Because if not, people are dropping their internet service and not actually replacing it, which sounds like a bad sign for the economic health of this country!
Fuck them. There is nothing Comcast can do to earn my business back.
I’m living in the Google Fiber land.
Not a chance in hell I’m ever going back to Comcast/Xfinity. Good riddance to that trash company.
In my neighborhood Comcast drops packets when it is windy.
ATT fiber works a lot better.
Comcast still hold the caveated “honor” of the only company which managed to change me more every single month (vs previous month) while providing the same level (poor) of service. Difference was usually under dollar… but it was more nonetheless.
I don’t know how many people are actually benefiting because the new price is actually more expensive for me. I used to pay $55 using my own modem and never went over the 1.2 TB usage but the new price for the same speed is now $70. Feels like it’s another way to jack up the price.
We dropped Comcast completely last year. We were even still paying for cable until they moved the local sports channels to the most expensive tier. We switched to AT&T Fiber, got Peacock with the local sports package and our bill got cut in half. Plus our internet is faster now. Why would anyone stick with Comcast if they don’t have to?
So I moved from AT&T Fiber to Comcast Xfinity 1Gbps a few years ago, and promptly moved right back to AT&T.
When on AT&T Fiber: 1 outage for 30 minutes in 4 years.
When I moved to Comcast within the first month I had 5 outages.
I cancelled within 30 days and didn’t have to pay any cancellation fees thankfully. If I would have waited any longer I would have had to pay a charge.
Guarantees don’t mean much when they come from someone that constantly lies. And I bet the EULA still has a clause that allows them to do a rug pull that they pinky promise to never use.
I had 20 outages in a single month. The cost wasn’t why I left
Well it doesn’t help that they won’t lower the prices for their existing customers.
I swore to never EVER get Comcast when they were the only ones at the time doing stupid ass data caps.
I remember when Comcast removed data caps during covid.
The catch was they discontinued their data overage forgiveness program.
Before covid if you went over your data cap, the fee would be waived, I believe up to two times (cannot recall if it was annual or not)
After covid they went back to data caps and never returned the forgiveness program.
All while pretending 1tb of data a month is a reasonable limit for families in the 2020s.
Average revenue grew because they are charging more for each of their services. Not because the pricing was “consistent with the deceleration that we had previewed reflecting our new go-to-market pricing, including lower everyday pricing and strong adoption of free wireless lines.” Whatever tht means.
Comcast is reaping YEARS of ripping customers off for shitty speeds, horrible customer service and just plain being a bunch of douche bags. Frontier and others are offering fiber service with faster speeds at lower prices.
Fuck you Comcast, what goes around, comes around. I hope you’re enjoying that shit sandwich.
Anytime Comcast is brought up I’m always afraid to comment…
Like I genuinely like Comcast, have really never had a bad experience, and have had a flat $50/mo for more speed and bandwidth than I’ve ever needed for like 5 years straight.
Anytime my „promotion“ ends, I just call them up and get it renewed for another year without hassle.
We’ve got 5 people living in my house. Lots of streaming, gaming, heavy Internet usage. Never once had a bandwidth or speed issue.
We lost power from a storm once and I was running on a generator for a few days. Had Internet the entire time while most neighbors were lighting candles and using flashlights.
Like just always genuinely impressed with them.
What. You mean the folks that made me insist for TWO HOURS that I needed to cancel my service because I was moving to a place they didn’t even serve, then sent me to collections for not returning a cable box I never had (because I only had Internet with them in the first place)? They’re having trouble retaining customers? Imagine that.
When you spend decades screwing over your customers it’s going to take decades to get them back.
Comcast kills itself by both sucking for decades and not innovating. Like, no Fiber? Still? Or maybe it’s just where I am? All I know is I’m in city and have Verizon Fios as an option. Comcast does offer a slightly cheaper option for the same lower-end speeds, which honestly is fine, but when Fios is just more reliable and has equal upload to download…easy decision.
I’m forced to use them because my apartment complex doesn’t offer any viable alternatives. Although I did make sure to price lock some good deals just to make sure that Comcast gets as little as money as possible.
Comcast is always the last resort when no other options are available. Except maybe if AT&T is an alternative.
I’m not sure which one sucks less.
If you’ve ever had fiber, it’s hard to go back. I’m only back to them because I moved and it’s the only choice other than wireless. The moment any fiber is available, I’m gone
They overcharged and took advantage of their customers. I hope it gets worse… same for other brands right now ( Publix, Coke, Pepsi, McDonald’s and many more…)
I will go back to fucking library books by candlelight before ever returning to Comcast and dealing with them.
They deserve every dollar they lose.
I would go back to AOL dial up before I gave Comcast one dollar. I was stuck with the for over a decade and swore I would never go back. When you treat your customers like shit, it’s not surprising it’s hard to keep them.
I’m so gratified to be represented in these statistics.
It’s so simple to keep a secured customer by just not abusing them, but Comcast is evidently incapable of understanding that.