Ich habe bei Ebay etwas bestellt, das mit DHL verschickt wurde. Die Mehrwertsteuer wurde offenbar über Ebay bereits bezahlt.
Als das Paket ankam, erhielt ich jedoch von DHL eine Rechnung mit Mehrwertsteuer in Höhe von 40 Franken, obwohl auf dem Paket ganz deutlich stand, dass die Mehrwertsteuer „bezahlt“ wurde. Die Erklärung des DHL-Supports ergab für mich keinen Sinn.
Ich habe bei Ebay ständig dieses Problem. Aber niemals zum Beispiel bei Amazon.de.
Wollen sie mich verarschen?
https://www.reddit.com/gallery/1qc04ab
Von Malganas
6 Kommentare
Its Always like that with DHL, unlike swiss post DHL gets the bill from the Douane and sends it to you with their overtax on top…..
A cash grab from them….
Someone has to pay for the Formula 1 Carroussel around the world
Same experience. I don’t know what DHL’s issue is but I despise them. If a companies shipping says they use DHL, I just forget it
Same here for package received last week. DHL claiming eBay sellers are not communicating the correct info for customs, which seems to be the case. Both DHL and eBay don’t want to refund the extra costs. Until us customers start complaining nothing will change!
the infuriating thing is when you have say 5.- of customs, and 25.- of „processing fees“. I am even surprised nobody blocked them from doing this, it’s racket.
The issue seems to be with eBay. Your screenshot shows the instructions DHL received from eBay:
For the period after March 2025, consignees / recipients of the goods will be responsible for paying DH invoices related to imports in Switzerland, including VAT and other associated fees (processing, customs duties etc.) They can raise a claim with eBay to obtain a VAT refund if they have paid VAT twice – once to DHL and once to eBay.
Assuming this is true, eBay should refund the VAT paid twice.
I actually had a very lengthy (email discussions about this with:
1. The ebay team.
2. The Border Tax people office thingy.
3. DHL.
4. The sellers.
**Bottom line:**
DHL will always charge VAT + fees when the invoice is not **CORRECTLY** transmitted through the ebay system, this is not always the case and **DHL WILL NOT** accept anything else other than correct VAT ID (of ebay) shown plus address on the invoice. Sellers should **ALWAYS** attach that invoice generated by ebay on the parcel. Some of them (falsely) claim that they have no control and this happens electronically (Japanese largely) but you should ignore that and **DEMAND** from them to always attach the ebay generated invoice with VAT ebay payment **WITH** the parcel.
I was able to recoup the VAT funds in some cases by ebay, some sellers and the fees too in one occasion but I did lose money.
Overall ebay has completely fucked up the enforcement and **consistent** transmittance of invoice data and DHL is partially taking advantage by refusing to refund after evidence being provided, to a degree (unfortunately) rightly so because administratively the money is in Swiss tax people now.
The border tax people know about the issue and apologized, but sided with DHL about correct transmittance of invoice data, i.e., more money in Swiss tax coffers.
**Next steps:**
Try to select sellers that don’t charge VAT or if they do **ENSURE** it is attached correctly beforehand.
Overall my experience with FedEx was better in those cases.
Apologies for the capitals, hope it helps people.