Von Link:
> Trotz der Störungen sagte Finnair, dass es keine Pläne habe, Kunden wegen des Waschfehlers zu entschädigen, da die Situation seiner Ansicht nach problematisch sei "außergewöhnlicher Umstand".
Das ist einfach nur üble Praxis. Sie machen einen Fehler und drängen ihn den Kunden auf.
https://yle.fi/a/74-20193842
Von YourShowerCompanion
4 Kommentare
Taking accountability of own mistakes is a key value of serious companies. I let you think about where they stand nowadays.
I do not believe this to be a joint class action lawsuit as those are not really recognized in Finland except in a few cases. If I am not mistaken it is a series of individual civil court cases, each tried individually. Kind of like Hedman Partner’s piracy letters, but in reverse. Interesting Yle wrote the headline like that, I cannot seem to find the original Finnish one.
We’d hope that such errors are exceptional. But they were still errors and not force majeure. They are constantly showing how an awful company to deal with they are.
Finnair being Finnair. It would be news worth if they actually become costumer friendly.