Bravofly widerspricht sich selbst – wie würden Sie diesen Text verstehen? 😡✈️

Hey everyone,

I need your opinion and maybe some legal advice.

I booked through Bravofly, and in my app it clearly says:

“With your flight fare, it is unfortunately possible to change the date. If you cannot travel on the booked date, we recommend cancelling this flight and booking a new one.”

Honestly – how would you understand that?

To me, it clearly means that a change is possible.

But Bravofly claims that it’s not allowed, and they just keep referring to the airline (in my case, Delta). I’ve contacted them several times, but their replies have been rude, without any signature or contact name, and they completely ignore what I’m actually asking.

I honestly feel not taken seriously at all – almost as if they’re treating me like a liar. I even pointed out that it might be a translation or system error, but they don’t care at all.

What do you think?

👉 Is this just a translation mistake, or should Bravofly be held responsible for such misleading wording?

👉 Would you contact legal protection / insurance in a case like this?

I’m really disappointed by how they handle customers and wonder how many others had the same bad experience with Bravofly.