Gaucho-Kette will den Anteil der Kellner an der Servicegebühr senken und die Gehälter in der Zentrale erhöhen
https://www.theguardian.com/business/2025/oct/17/gaucho-restaurant-chain-to-slash-share-of-service-charge-for-waiting-staff
Von hybridtheorist
11 Kommentare
A reminder that this is of very questionable legality.
https://www.acas.org.uk/tips-and-service-charges
You can pool tips and service charges in a **restaurant** and then split them amongst all workers in the restaurant, but pooling them through the *company* and then using them to subsidise the pay of head office staff?
I smell a lawsuit incoming.
*Edit*:
> Gaucho is part of Rare Restaurants, which is owned by the Investec bank and investment firm SC Lowy
Oh look, their owned by VC / EC companies, what a surprise.
Anything to avoid actually paying staff, right?
>automatically adds a service charge of between 12.5% and 13% to customers’ bills, although they can opt not to pay it.
Easy opt out then.
Make it the norm to take it off the receipt
Don’t feel bad, tip the waiter in cash if you like
Fuck service charges. I always refuse to pay them anyway but who didn’t see this coming.
Sounds like the new person they hired to break the law needs to go straight to prison for financially attacking the companies staff.
I’m sure he will get a nice bonus while all the staff struggle to live. And he will sleep like a baby whilst doing it.
It’s crazy that service charges are allowed when the law states that prices should be inclusive of all fees and taxes
As we all know the spreadsheet operators do the heavy lifting in a service environment. Slip your waiter/ess some cash.
As someone who worked back-of-house as a teenager and saw nothing from tips but served food on time to the right quality to enable front of house to get tips I personally don’t disagree with this.
Need to have 10 “tips boxes” labelled with waiter, chef, management, corporate, HR, finance department all labelled and the customer decides how many coins goes in each box.
Every single restaurant goes this way shortly before implosion
Vote with your feet diners, plenty more restaurants out there 👍