Im Falle einer Flugannullierung haben Passagiere grundsätzlich Anspruch auf eine Entschädigung. Swiss ist das egal. Sie zahlen einem Passagier das geschuldete Geld, nicht jedoch einem Passagier desselben Fluges.

>Following the enquiry by „Kassensturz“, there is now movement in the Hürlimann case: Swiss apologises in its statement and writes that there was an internal communication problem. Mrs Hürlimann will of course receive her money. And very importantly: all other passengers on flight __LX1270 from 1 December 2023__ to Copenhagen are also entitled to compensation.

Link to the request form

https://www.swiss.com/ch/de/customer-support/contact-us/application-for-compensation-in-the-event-of-flight-irregularities