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    Warnung an alle, die die Sonnenaufgangsschweiz in Betracht ziehen


    Ich poste dies aus bloßen Frustration und als Warnung an andere, damit niemand anderes das durchgeht, was ich mit Sonnenaufgang erlebe.

    Ich unterzeichnete einen Vertrag mit ihnen und forderte ausdrücklich (zweimal) ein Ausgabenlimit von 50 CHF auf meine internationale Nutzung. Erraten Sie, was? Erste Rechnung: 511 CHF. Zweite Rechnung: 211 CHF. Alles in den ersten zwei Monaten. Das ist verrückt. Sie lassen internationale Gebühren ohne Block, ohne Alarm, nichts.

    Ich habe ihre Unterstützung über 10 Mal angerufen. Entweder wurde der Anruf fallen oder ich wurde endlos zwischen Agenten übertragen, die absolut nichts unternommen haben. Keine Lösung. Keine Hilfe.

    Ich eröffnete mehr als 3 Fälle, habe sie einen Monat lang angerufen und alle wurden ohne Erklärung geschlossen. Als ich fragte warum, sagten sie nur "Fall geschlossen." Keine Rückerstattung, keine ordnungsgemäße Antwort, keine Rechenschaftspflicht.

    Ich bin ernsthaft am Ende meiner Geduld und meine geistige Gesundheit leidet unter diesem Stress. Es ist nicht nur ein schlechter Service-es ist direkter Missbrauch.

    Ich eskaliert ich jetzt zu:

    https://de.ombudscom.ch

    https://www.konsumentenschutz

    Ich werde jeden rechtlichen Schritt machen, den ich kann, und ich teile dies überall: Reddit, Google -Bewertungen, Foren, soziale Medien – weil die Menschen wissen müssen, wie Sonnenaufgang seine Kunden behandelt.

    Wenn Sie daran denken, sich bei ihnen zu unterschreiben – tun Sie nicht.

    Sie werden am Anfang lächeln und Sie dann in versteckten Gebühren, blockierten Stützlinien und geschlossenen Fällen ertrinken lassen.

    Überprüfen Sie die SRF -Statistiken, sie haben beispielsweise die offensten Streitigkeiten, was Ihnen zeigt, wie schlechter ihr Service ist!

    Fühlen Sie sich frei, mich zu dm, wenn Sie ähnliche Erfahrungen gemacht haben. Wir sollten diese Art der Behandlung vereinen und aufdecken.

    Sunrise #Switzerland #scam #Telecom #Consumerrights

    WARNING to anyone considering Sunrise Switzerland
    byu/Sunnau inSwitzerland



    Von Sunnau

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    28 Kommentare

    2. DesertGeist- on

      That’s why I refuse to pay for international service to any swiss provider and block any roaming on my devices.

    4. DoctorBaglioni on

      Sunrise and service are non-existent.

      You get what you pay for, I guess…

    5. Jujulechaud on

      Yes, I have been a loyal customer for years but I have had a terrible experience with them on a few occasions the past few months. It’s so bad that even signing a new customer to my plan (my wife) is a pain and nothing is going smoothly. I really don’t understand what happened to them.

    7. Swisstastic on

      Are you American? #karen #iwanttospeaktothemanager

      Despite what you have requested during setup, ultimately you are responsible for the charges on your contract – including checking any limiting settings are correctly applied.

    8. GingerPrince72 on

      They’re shit but how on earth did you run up a CHF500 bill without realising?

    9. Smooth-Concentrate on

      Yeah they’re an absolute nightmare to deal with. But you have to go to cockpit.sunrise.ch and tick the box “cost control for data roaming” and set the monthly limit below for costs outside of your subscription to something like CHF50. Traveling a lot and never got charged a cent more than expected

    10. siorge on

      Sunrise is utter shit, but it is partly on you. Why does no one buy esims around here?

    11. ben_howler on

      Is that limit written down anywhere in a binding document like your contract (not worthless email)? If yes, then you have a chance, if no, you’re probably SOL.

    12. Chrisalys on

      Yes, Sunrise is terrible. Wanted to switch back to prepaid and announced that I’d like to use the budget prepaid for 10 francs per month. Lo and behold, Sunrise (without telling me) instead activated the premium prepaid option that costs 2.50 PER DAY.

      They also used to call me every single day for months when I still used a subscription with lifetime discount. Never picked up, but they kept trying day after day after day.

    13. AbidingDudeAbides on

      You can apply the block yourself through the app. Never had your issues, maybe yes a 10 min wait like every other provider

    14. TheRealDji on

      Ils ont leur process, bien rôdé. Si tu veux t’en écarter, c’est le bordel. C’était une erreur de ta part de croire que ta demande orale serait intégrée a ton abonnement sont faire de vérification.

    15. bigfr0g on

      New Generation? = Always the others are to blame?

      You requested something and didn’t get a confirmation for it, thats the case as it seems? you have nothing on paper? why did you still do international calls/usage then?

      i understand the frustration, but you also didn’t control yourself as it seems? checking what is included in your abo and so on. also checking the web portal from sunrise how high your bill is? there are also international packages to buy.

      and yeah, you can phone call someone through whatsapp or telegram and thats for free (if you are connected through wireless)

      no i’m not from sunrise, i’m just a guy that informs myself first and read contracts before signing them 😀

    16. potato_creeper1001 on

      Gee guess I am switching service lines when I go back to Switzerland.

    17. Lurker_Skyrocket on

      Try sending them a registered letter. Had a problem with salt with unjustified charges. Spent a lot of time on the phone and email with them and it did nothing. In the letter, I reported all the interactions I had with them and said I am expecting a full refund or it would escalate. The day they received the registered letter they called me and they said I was right and apologized. I ended up being refunded 2-3 weeks later.

    18. PineapplesGoHard on

      why do you guys even talk to the operators all the time? you can do all that yourself when you login to your account

    19. SaPpHiReFlAmEs99 on

      Wow that’s madness. Galaxus is on another level with customer service, I advise you to try it. The international usage limit is on by default

    20. Suspicious_Place1270 on

      sunrise is an absolute scam company

      just as salt

      and swisscom, yeah, they’re overpriced

      problem: a triopoly does not help the market, but can not be solved differently, sadly

    23. Phreakasa on

      For now, the advice is simply: Stick with Swisscom coverage (Swisscom, Wingo). Everything else is just plain sh*t.

    24. Book_Dragon_24 on

      I mean, track your own usage? Don‘t use mobile internet? Costs come from minutes talked on the phone, texts sent and Mbs of internet used….
      I‘ve never heard of a spending limit set by the provider, sounds like babysitting. You seem to just be browsing as usual abroad.

    25. Inside-Till3391 on

      Not only Sunrise, ironically, Switzerland has first class living standards with the worst customer services

    28. swizzzacid on

      The service was good back when they were still called Diax. But that was quite a while ago.

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