Der Behindertenaktivist war auf der Liverpool Street -Plattform gestrandet, nachdem die Mitarbeiter „sich geweigert hatten, Rampe zu bekommen“
https://www.standard.co.uk/news/london/wheelchair-user-stranded-liverpool-street-station-network-rail-disability-rights-b1228605.html
Von insomnimax_99
25 Kommentare
Her response felt like reading a social media lingo bingo.
Doesn’t make it right, though. They should have just done what they could to assist. When you work with the public, many are going to be rude and for the most part you just deal with it.
You don’t refuse to assist.
This happens far too often, a lot of people I know have been let down by the Passenger Assistance service and some of them have been made late for work because of this on numerous occasions.
Why don’t we have a better system for this on trains yet? Busses have those little ramps that come out automatically and the bus tilts down to the pavement, would a similar system not work on trains?
„In a further post, the wheelchair user explained she was not interested in meeting with the team at Liverpool Street station as she had been left “traumatised and would prefer to never have to interact with them or use this station ever again”.
I’m not saying they still shouldn’t have helped, but this Hyperbole does suggest to me that she was being rude and insufferable.
[deleted]
>“Our investigation into what went wrong continues and this will enable us to make changes and ensure such an experience isn’t repeated.”
Lessons will be learned – aka code for lets put this behind us and never speak of it again because we don’t really give a shit, this is just PR bluster.
>Ms Frost confirmed that she should not have been denied service and said that the staff at Liverpool Street Station had their body cameras switched off.
Businesses have been violating the Equality Act for far too long, thinking that it doesn’t apply to them and that they are above the law. It shouldn’t require training to know you don’t discriminate against the disabled, that should be basic humanity – which sadly a lot of people in society seem to lack. It wouldn’t be tollerated if you refused to serve a black person or a woman, why the fuck is it OK in society to shit on the disabled?
Every effort should be made to help if they can. Its already very hard for people in wheelchairs or with mobility issues to use trains.
But if she didn’t book in advance and all of the ramps were in use for people who did book then it is only fair that she has to wait. Someone who booked shouldn’t be put in the position of possibly missing their train because someone who didn’t wants to board?
Why frame it from the outset as her being a disability campaigner. If they had just said a wheelchair user who couldn’t get on the train then it would probably garner more sympathy. As it is it comes across as though she was looking for a fight to make a point.
In an ideal world she wouldn’t need to book and would be able to get on and off trains without assistance. But unfortunately it isn’t an ideal world.
It’s tricky. There is a lot of evidence to suggest some likelihood of the victim being an insufferable twat who has deliberately provoked the incident, although we can’t say it for sure.
Railway staff aren’t paid enough to deal with abuse, so if she was abusive I would argue their right to step away in literally any other situation.
It’s tricky to balance the rights of the traveller to travel and those of the station staff to not suffer abuse, if that is the case. No one wins, everyone loses.
Do station staff even wear bodycams? Thought that was a police thing only tbh.
Did they want the help, or did they want their 5 mins in the spotlight?
You do get the impression she went out of her way to be a huge pain in the arse, and then wondered why no one wanted to help her, And rudeness is a reason to withdraw a service, She is clearly one of those people that go out of their way to cause a problem so they can moan about how unfairly they have been treated.
Well, look at the comments—non-disabled people telling us disabled individuals to be grateful. Ableism at its finest. You shouldn’t have to arrange assistance; disabled people have a right to travel when they want, just like non-disabled people. It amazes me how people are so openly ableist but wouldn’t dare be as racist.
Little torn on this one.
If she was ‚rude to me i would help. But without full context if she was shouting and screaming she can piss off.
I feel like its lose, lose for the staff. Might as well get the ramp and send her on her way.
As someone who has periods where I need to use a wheelchair, this isn’t uncommon.
I arranged for one at my local station. Train got delayed and the person with the key to get the ramp went home and made no attempt to let anyone know. I had this embarrassing situation of holding up an already late train as staff looked puzzled at what to do.
Suggestions involved…you can get off at the next station and maybe they have a ramp (ignore the fact it’s 4 counties away!) or maybe I could „jump and I will catch you“….yeah I don’t think that’s a good idea.
the staff at Liverpool Street in the last 15 yearsor so no longer seem like they know they have a service industry role.
A lot of people don’t get that asking for reasonable adjustments can be seen as rude or argumentative by some people, especially if it means they have to go out of their way (even though it’s their job) to assist someone who is disabled – there’s an awful lot of hatred aimed at us.
I saw her Twitter thread about this, and her tone even there came across as entitled and rude. Her response requesting monetary compensation and staff to receive disciplinary action made me lose sympathy, to be honest.
Also, this bit is of note:
“[She] was told by a staff member she was a “lower priority” than others who had booked for assistance in advance.”
So, did she not request special assistance with our booking? Because, of course people who had already made their needs known should be seen to.
I live with my severely disabled mother (who I have helped attend PIP assessments with), and have an older brother with a chronic disability too. I know how shite our country is at caring for disabled people, and maybe Network Rail’s complete denial of service was at the extreme end of a response, but not approaching every situation with all guns blazing can go a long way…
Wish I could be surprised. So many staff seem to think that a disabled person wanting to travel without booking is a chore the railway could do without.
You do not have the right to be rude to somebody because you are disabled and I say this as somebody with a disability.
„The 25-year-old had arrived several minutes early to board her train but was told by a staff member she was a “lower priority” than others who had booked for assistance in advance“
It sounds to me that she had a go at the staff because she believed that she should of been higher priority than other people which is just pure arrogance on her part.
The staff then refused to assist her because she was rude which is their right.
They treater her like they would any other passenger that had been rude, hence the opposite of discrimination.
Sounds to me she wants to have both both ways, to be treated above others when it suits her and then being treated equally.
So if you read the article it seems other wheelchair users had pre booked help in advance so they got priority.
She didn’t book early , was told she didn’t have priority , and is now playing the discrimination / sexism card .
# „Disability activist“
Sorry but that says everything I need to know about this incident, she went looking for trouble and made it worse.
What’s the betting she was treating the staff like shit
From the sounds of it, she’d hadn’t booked the use of the ramps in advance and when she arrived all the ramps where currently in use by people who had.
Under those circumstances what exactly did she want the staff to do? If all the ramps where in use they where in in use. It’s absolutely correct that those who have booked get priority over those who have not.
If you know you are going to need one, then let the train service know in advance. I’m sure they wanted to help, but meet them half way. If she’d been patient one would have been become available eventually.
The right to refuse travel for being rude applies to a cunt in a wheelchair just as much as a cunt standing up. If you are rude, you’re not getting on my train, regardless of ability, colour, or creed.
I used to be a care worker for a wheelchair user. Travelled all over the place by train.
Always had to notify staff in advance that ramps were required.
Ramps we’re ALWAYS there upon our arrival..never had an issue boarding or alighting a train in dozens of journeys.
From my experience, she’s the problem here. Intentionally so.