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Swisscom enshitification
byu/Not_The_Hero_We_Need inSwitzerland
Von Not_The_Hero_We_Need
5 Kommentare
Yeah I hate that as someone who hates to phone and when you do it these dude as rabid at trying to convince you to stay
That should be straight up illegal to have to talk to a commercial who will try to sell you products to cancel your subscription
Classic dark pattern. The EU is actually fixing this from June 2026, Directive 2023/2673 requires a simple cancel button on any online service where you can sign up online. Switzerland isn’t covered obviously, but this is exactly the kind of law we should be adopting.
https://kpw.law/en/new-withdrawal-button-2026/
And then people say Salt customer service is the worst, while you can cancel by postal mail.
It’s like having to cancel the gym subscription by mail. This is some predatory practice…
Can’t you cancel through your Swisscom app?