Apotheken haben während der letzten Covid-Impfkampagne täglich 2 Millionen Pfund für den Umgang mit missbräuchlichen Kunden verschwendet

Surely the headline should be „Abusive customers wasted £2m of Pharmacy time and money a day during latest COVID vaccine campaign“ ?

A close relative was a GP receptionist during COVID and was immune to direct attack behind a protective social distancing screen. One punter innovated with a ranged strategy of throwing one of their shoes over it. Only to sheepishly come back in and ask for it back a short while later. Yeah, people were insane.

I was not abusive but I am someone who went into my pharmacy to ask about the vaccine (I was having inpatient surgery and wanted to be protected if possible)

It was not clear from the beginning who was/wasn’t eligible and many chain pharmacies (such as mine) were originally publicising that you could purchase privately which turned out not to be the case under the rules. Not to mention, as covered in the article, that the NHS let you book even if you weren’t eligible.

Yes, people aren’t always applying common sense and didn’t respond in an acceptable way, but the government and pharmacies really dug their own hole on this one.

It’s not acceptable to be rude to the staff but we have spent the last few years being yelled at to get vaccinated. You can understand that it’s confusing when the guidance switched this year to „please do not get vaccinated“ without much publication. People thought they were doing the right thing only to be turned away after they had already made a booking.

Now do a venn diagram and see which customers are abusive and which political parties they’d vote for.

I’ve a sneaky suspicion I know what that chart would look like 😁